My original appointment was scheduled for Tuesday, December 3 but no one showed up. I called to inquire and the appointment was rescheduled to Wednesday. On Wednesday, the porter showed up early and didn’t say much other than “sign this.” One of my main concerns during the service was to get a resolution to my screen scrambling every time I connect my iPhone. I mentioned this several times to Ryan. He said he would provide a print out on how to fix this and he did not. This issue is still not fixed so I cannot use the screen for calling, navigation, etc. Lastly, the porter tried to return my car to me after he was off work (past 6pm) since he lived on this side of town. When I told him I’d like him to return it as soon as possible since my infant car seat base was in the back and the service was finished (at 4pm) he continued to ask if it was okay to return it when he was off work. Overall, the service was subpar and not what I expect from Mercedes-Benz. It makes me consider a different brand for my next lease.