Yesterday I had (another) issue with trying to buy something at Dick's Sporting Goods via their website and scheduled for an instore pick-up at the Short Pump, VA store. Below is a paraphrased version of the issues I encountered. I sent a letter to the President (Lauren Hobart) of Dick's yesterday... it seems they are much faster at charging your credit card than acknowledging a customer issue, because I never got a reply from anybody at the company! I am leaving Dick's Sporting Goods and going to other sport stores for my sporting equipment and apparel needs. I had a $40 gift coupon to use for being a Scorecard member. So, I went on-line and found 2 items that I purchased. One was Bombas Women's Running socks and the other was a 2-pack CALIA Women's Running Socks. I bought 2 of the Bombas and 1 of the CALIA socks for a total price of $44.24. I applied my $40 gift coupon and charged the remaining $4.24 to a credit card. The order was to be picked up in the Short Pump, VA store (I believe store 128). About 45 minutes after I placed the order, I received an email notification telling me that the CALIA socks are not available and that the item was cancelled but I was not yet billed for it. The next email indicated that my order subtotal was $32.00 for the Bombas socks (which is correct) and $29.09 Rewards has been applied to my order and the remaining $3.08 was charged to my credit card. Here are the issues that I see thus far: First, their website showed the CALIA socks in-stock, but then the store decided to cancel them (maybe the inventory count was wrong or the employee couldn't find them). This is frustrating because in my mind, the product should not have been an available item on their website. Second, if my total was $32.17 (which included tax), then why wasn't my $40 gift coupon used instead of rewards points and the balance being charged to my credit card? Again, an issue that should not have happened, which is frustrating for a customer. So, to get my $40 gift coupon reinstated, I enlisted the help of their CHAT line and spoke with Anna. Note, that Anna tried to be as helpful as possible. She was extremely professional and very polite and empathized with my situation. HOWEVER, I left our conversation a bit confused. During our chat conversation I made the statement that I have been shifting away from Dick's Sporting Goods and buying my sporting gear and apparel from Amazon. I guess that doesn't matter, because I never saw any ears perk up when I communicated this. Moving to Amazon or others pains me because I have been a loyal Dick's Sporting Goods Customer for such a long time. Anyway, this ended up being my last point of frustration. So do you blame me for taking my purchases to Amazon? Again, I never heard anything else back from the store or the President. I hope they are able to turn around their customer service scores... just GOOGLE Dick's Sporting Goods reviews; they get what they deserve.