DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.93

1.9 Rating 298 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“am genuinely astonished at the level of incompetence and disregard for customer satisfaction I experienced with a recent online order from Dick's Sporting Goods. This was, without a doubt, the worst online retail experience I have ever had. The order was placed and immediately went into a "pending shipment" status, where it languished for a full four weeks. Four weeks! Not a single update, not a word of explanation. It was as if my order had fallen into a black hole. After a month of waiting, I decided enough was enough and called to cancel the order. A customer service representative, who seemed completely unconcerned, promised me that the cancellation would be processed. I was explicitly told the order would be cancelled. You would think that would be the end of it, but you would be wrong. Instead of the promised cancellation, my order suddenly, miraculously, shipped. It was a bait-and-switch of the highest order. They lied to my face, ignored my request, and shipped the product anyway. This level of operational failure and outright deceit is unacceptable. They held my money for a month, lied about canceling the order, and then shipped it only after I attempted to cut my losses. Never again. I will be taking my business elsewhere and actively encouraging others to do the same. This company has proven it cannot be trusted.”

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Posted 3 days ago

“Once you go woke, you go broke time to close all your stores dick’s Sporting Goods we the people want you out of business?”

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Posted 3 days ago

“First order contained 2 left feet. Second order only contained one shoe.”

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Posted 5 days ago

“Horrendous online experience. Mucked around for months. Still no product or refund; purchase mid June, it’s heading towards mid September. Incompetent and dishonest.”

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Posted 5 days ago

“They cancelled an order I made almost two weeks ago. Kept my funds, and won't return them. When I called representative said 7 business days, and that it was up to my bank. I called my bank to find you all hadn't even processed a refund at all and that you all can hold my funds for 30 days. Now that's just Wicked!!”

Helpful Report

Posted 5 days ago

“Had a great experience in the shoe department and thru out the store today at the Schaumburg Il location. Everyone is very helpful and responsive rarely seen anymore. Jeremy West went above and beyond today and I appreciate his efforts. Thanks Dicks I will be back.”

Helpful Report

Posted 1 week ago

“Tried to use a virtual coupon that had no restrictions on it but was told the manager Jennifer told the employees that the local store did not have any coupons out so they are not to honor any coupons customers have. This is not the first time the Joliet store has not accepted the coupons that work at other stores because the store manager Jennifer does not accept these coupons.”

DICK'S Sporting Goods 1 star review on 25th August 2025

Helpful Report

Posted 3 weeks ago

“Horrible experience three times now! I went yesterday, after the last time saying I would never shop there, to be disappointed yet again. I was looking for On Clouds shoes because my job requires I stand for 8 hours a day. I asked an employee for a size in the On Clouds to which he promptly said no. Didn’t even check but ok. I asked which style they carried in the size I was looking for. He immediately responded None. He said “ we don’t get many shoes for real here”. So you’re telling me you have all the shoes on display to entice customers to buy them but you don’t really have them? So I moved on to a different brand. He says right away “we probably don’t have those” I had to ask him to please check. Begrudgingly he did and they did have them. I continued to look around at some shoes I wanted to get for everyday use. This time I asked a different employee. I asked if she had the Sambas I had been eyeing. Without even asking which size she automatically replied No. I said “ok how about these New Balance”.. answer No. at this point I was done. She never even attempted to look. Dicks why have all these shoes if you don’t have them? The previous time I was shopping at Dicks I waited an hour and a half for a pair of shoes to be brought out and the employee who I politely reminded was to get the shoes mumbles under his breathe “that B:$!@ should get her own shoes”. So long story short Dicks Sporting goods has no actual inventory and the worst employees. I am truly never shopping there again!”

Helpful Report

Posted 4 weeks ago

“This stupid store send text messages about to pay no taxes and them when you do a check out this stupid store charge the taxes . This fuckers are a real scam. Shame on you scam sport store . And them some one who is helping you just hang up on the phone. What a professional stupid fuckers 🖕🏼🖕🏼”

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Posted 4 weeks ago

“Dicks at the chapel hills mall in Colorado Springs has some scamming, lying managers. I bought a bunch of pre-workout that said 17.97. They manager went to check the price then returned got on the register and told me I got the discounted price. I didn't check the receipt until outside the store. They charged me 23.98 per container. I have pics of everything. Do better dicks. We don't all have fat pockets like you.”

Helpful Report

Posted 1 month ago

“does not help the customer. sports academy and hibbets both helped me with my scorecard and even added more money when they didn’t have too. went above and beyond for me. having a minor expired scorecard they gave me no money back. i forgot money expired. i’ll go back to hibbets hope this helps”

Helpful Report

Posted 1 month ago

“I wanted to exchange a river tube at Ridgedale Mall. The tube is supposed to be sturdier than a regular pool tube. It lasted 1/2 hour in my pool before it deflated due to a seam that was sealed improperly. The manager said I put it in the water so I cannot exchange it or get my money back. He did not communicate with me just through his associate. I am also in retail and I know product can come in defective and I know you need to take care of your customer if the exchange is legit. Very disappointed… They got to keep the tube and my money.”

Helpful Report

Posted 1 month ago

“Our family had a horrible experience at Dick's tonight. My 10-year-old son desperately needed to use the restroom, and a kind employee at the front desk said she would help. We were then met by an employee at the restroom who was unbelievably rude and unhelpful. He smugly told us the restroom was closed and absolutely refused to let my son in, even as I begged him. My son was on the verge of tears. The sheer lack of empathy from this employee was stunning. We were so angry and disgusted by his behavior that we walked out and took our business elsewhere. It's truly a shame that one person's poor attitude can ruin a shopping experience, especially when it involves a child. We will never be shopping at Dick's again.”

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Posted 1 month ago

“My son an myself went there to purchase a treadmill, the store manager of the salisbury store, Travis, helped us tremendously, we truly went above an beyond to make sure we were happy an that included bringing bunnies cables outside to my vehicle to try them out, so I wasent spending more money for nothing. Travis truly is an asset to the store if not for him, I dont know what we would have done, a big thank you to Travis, awesome job!”

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Posted 1 month ago

“It is sad to see the lack of customer service at dick’s. Three employees were gathered together ignoring all customer requests. when I inquired where something was a woman who turned out to be a manager named Joanne at the Roosevelt Field store in Garden City, New York waved in the general direction of Fitness equipment and said “it’s over there.” She clearly had no interest in me finding it. Once I couldn’t find it I went back. They were still chatting and I interrupted with the news that I couldn’t find it. so she said well I guess we don’t have it. She did not offer to help me find it online and grudgingly said she’d send someone over to help me look. Unfortunately that person was busy with another customer. And then they wonder why we order things from Amazon.”

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Posted 1 month ago

“JUSTIN WAS AWESOME!! After spending an entire wasted day on the telephone with incompetent IRS agents, and then trying to get a simple one page form from my husband's insurance company, plus another failed attempt to get one of my own insurance claims filed correctly, it was so refreshing to have a SMILING, PLEASANT human being actualy help you in Dick's store, in the flesh. DUSTIN patiently brought me 3 pairs of shoes, then waited on other people, and checked back while I dawdlled and wandered around the store testing them out and searching for my husband to give his opinion. (He had abandoned shopping, as usual, and gone out to the car, even in a heat wave.) I ended up buying the first pair he brought, and look forward to starting running again. Justin is a breath of fresh air and an asset to Dick's. I recommend him for a promotion or raise, as he knows his shoes as well as how to talk to customers. Good job at hiring a SUPER customer service employee. What a rare find these days!!”

Helpful Report

Posted 1 month ago

“Awful service, they sent me the wrong item two times in a row and I spent over 2 hours on the phone and they could not figure out how to give me my money back. Never will purchase from dicks again.”

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Posted 1 month ago

“It was my first time ordering here and I picked for same day delivery and never got my order.”

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Posted 1 month ago

“This is my second time put on a review on any places but this time for big store is a shame to have a service very poor. Bought a bike last year still under warranty. Every time i come and ask for my bike no one available or the guy comes after several minutes says i dont know nothing about it . Its been 3 weeks and i need to follow up otherwise no one call for any updates. Never buy or service bike from Dicks . Very disappointed. Be aware”

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Posted 1 month ago

“I normally don't write reviews. However, I wanted to thank Scot in the golf department for assembling my golf cart I purchased. In addition, he was able to help other customers with their services. I am so grateful he did that for me. The one on display had a flaw. So, he took another one out of the box and assembled it for me. Scot, I was so grateful for your service. I think Dick's Sporting store us very lucky to have you as an employee with your excellent customer service, and knowledge about golf. Cathy”

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Posted 1 month ago

DICK'S Sporting Goods is rated 1.9 based on 298 reviews