DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.91

1.9 Rating 319 Reviews

21 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great experience with customer service everyone was extremely friendly and helpful”

Helpful Report

Posted 8 hours ago

“Price was great. Delivery service is horrible. Did not show with sorry excuse that truck broke down. Then they assign another day without clearing through me first. Tried to reschedule and they provide a bogus phone number keeping you on hold constantly with no one responding. Overall I would not buy from Dicks again due to their poor deliveries”

Helpful Report

Posted 1 day ago

“Defective Luggage and Disappointing Customer Service I purchased a $200 carry‑on suitcase from Dick’s Sporting Goods online on 11/26/2025 and still have not received one usable bag from this order. The first suitcase arrived with a broken interior zipper slider before its first use, making it unusable. Customer service arranged a replacement, but that suitcase arrived on 1/8/2026 in an oversized damaged box, missing the dust bag, and with visible scuffs, scratches, and discoloration on the shell. I then spent over an hour on online chat with Susanna explaining that I had received one defective suitcase and one damaged replacement. Instead of simply providing a proper new replacement at the original price I paid, I was told I would need to pay the current, higher price for another replacement at $275. The representative even "joked" that they were happy to offer me the same discount that their teammate had previously used, which only reduced the cost back to what I had already paid, making it seem as though matching my original price was a favor to me. Huh? In the end, I was left with two unusable suitcases and no meaningful resolution, plus over an hour of my time spent trying to fix a problem caused entirely by defective and damaged merchandise. This experience makes Dick’s Sporting Goods feel unreliable for higher‑priced items and raises concerns about how they handle product defects, replacements, and basic pricing fairness.”

DICK'S Sporting Goods 1 star review on 9th January 2026

Helpful Report

Posted 1 week ago

“Unprofessional Higer up management Greenwood Indiana.”

Helpful Report

Posted 2 weeks ago

“I bought three items totaling 118.00. I used a $25 visa gift card and put the rest on my Mastercard. One item I had intended on exchanging. I picked up another item with sign saying it was 49.99 to exchange. Item turned out being 69.99. Sign was only good for one item on an entire fixture of sweatshirts. Just wanted a return .. they were going to put it the $52.53 on a Dicks merchandise credit. I said no because the majority of it was on my CC. That is their policy I’m told. Asked for mgr.. I argued with her, she relented giving me cash. But not without telling me I really shouldn’t be starting my New Year this way! I will never go back.. the prices are crazy high to begin with and I don’t need someone telling me how I should start my New Year.”

Helpful Report

Posted 2 weeks ago

“Triable customer service - took all day off for a delivery- never showed & never called 2nd time in a row”

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Posted 2 weeks ago

“Your location near fort union, Paul helped us with conditioning a first base mit He was great to explain what he was going to do and how they did it We always shop this location, all the staff is always great. Thank you”

Helpful Report

Posted 2 weeks ago

“On Cyber Monday, they advertised a tumbler that was normally $42.99 as being on sale for $29.99. I found the tumbler on the website, product page said $29.99. I added it to cart - still shows as $29.99. When I go to the checkout page, the subtotal is $42.99. I kept trying to refresh and try from different devices and the same thing would happen. Said $29.99 but when you get to the point of checking out, subtotal shows as $42.99. The chat feature was not available, so the next morning I did a chat and explained the situation and asked if they could make it right. The agent asked the supervisor who refused to sell it to me for anything other than the current selling price. I provided a screenshot and they still refused. So guess what? I will not be shopping at Dick's any longer! If Dick's can't make their website work correctly, and the supervisor is willing to lose a customer over $13.00, then so be it.”

Helpful Report

Posted 1 month ago

“Very disappointed bought a pair of work boots more than one time very uncomfortable tried to return them said they will not take them back suggest never purchasing work boots from there horrible return policy”

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Posted 1 month ago

“simply discussing! I ordered Tasman 2 Ugg Shoes only to notice they where warn by someone already and the box and shoes had someone's hair in them.”

Helpful Report

Posted 1 month ago

“Waited ten minutes to try on two pairs of sneakers... Interacted with the salesperson 4-5 times and still nothing. Finally, just left! Unbelievable... And, there were more salespeople than customers. Wow! Where was the supervision! Fort Lauderdale...”

Helpful Report

Posted 1 month ago

“Store#1642 The Customer Service was great in the shoe department and a employee Antwine was very helpful and good personality. Yeah Kudos to him he deserves a good raise. Thanks again”

Helpful Report

Posted 1 month ago

“I was looking for a treadmill and saw that Dicks had one on sale for 50% off. This is a Sole F85 for $2299 sale price. So I went to Sole website and the same treadmill is marked at regular price for $2299. Just wanted to let people know that you are not getting any deal by getting it from Dicks.”

Helpful Report

Posted 2 months ago

“Went to pick up an online order today (10/16) around noon at the Tempe store, was criticized by a female employee at the cashier counter for not coming in within the 4-day window and that they had to retrieve the item from the back room instead of the cabinet at the front (I came in five days after the email notification). I explained to her that I did not receive any email reminder saying item will no longer be on hold, therefore thinking I still had time to pick it up. She bluntly informed me that when the first email was received, customer should have come within 4 days to pick up. Really giving the impression that the customer was in the wrong. Very unpleasant experience, regardless whatever your store policy is, especially given the fact that most stores would send reminder email before the last day of the pickup time window. Think twice before order on-line instore pick up again at Dicks Tempe.”

Helpful Report

Posted 2 months ago

“Absolutely terrible service. Bought 2 pairs of running shoes back in May, still nothing! No tracking number, said they were shipped, then sent out another pair with once again no tracking number. Then finally they’re going to send me a refund. Still nothing 2 months now. DON’T EVER BUY FROM THESE GUYS! SCAMMERS”

Helpful Report

Posted 3 months ago

“Customer service is bad. My order came in two different packages, one of which was missing a product. They said they had to investigate with FedEx, but FedEx did deliver both packages, only one of them was missing a product. That is not FedEx's responsibility, and I have to wait 72 hours.”

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Posted 3 months ago

“Brought a new pair of LeBron XXIi sneakers online, sneakers came with no box lid. Outer box or tissue paper. It's totally unacceptable that a retailer of this size would send out a name brand sneaker without the proper packaging. The packaging is of value to a collector like myself. I WILL NEVER BUY ANYTHING FROM DICK'S AGAIN. THEY JUST DON'T CARE ABOUT THEIR CUSTOMERS”

Helpful Report

Posted 3 months ago

“Ordered three items to be shipped. A few hours later two items are ready to be picked up at the store and one item shipped. Rep canceled the two items that I couldn’t pick up at the store but charged me for ship on the one item when all three items were to be shipped at no cost. Never again Dicks”

Helpful Report

Posted 3 months ago

“Absolutely disgusting service. Purchased 2 running shoes on line. Still nothing a month later, they said it was shipped and received. Asked for tracking, nothing.So they were going to ship another set. Then still didn’t come and once again no tracking number. Asked for a refund, oh it should take 10 days. Once again nothing. It’s been 3 months! DON’T BUY FROM THESE GUYS!!! Horrible service”

Helpful Report

Posted 3 months ago

“Hate to even give a 1!! North Little Rock Arkansas store. Very rude salesperson, all he was worried about what being on his phone, and playing with a basketball, then when asked about a shoe in a wide, his response was some do and pointed to a display and said a couple does, but not some don't. did not show me what ones did.”

Helpful Report

Posted 3 months ago

DICK'S Sporting Goods is rated 1.9 based on 319 reviews