DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.91

1.9 Rating 306 Reviews

21 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

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“Went to pick up an online order today (10/16) around noon at the Tempe store, was criticized by a female employee at the cashier counter for not coming in within the 4-day window and that they had to retrieve the item from the back room instead of the cabinet at the front (I came in five days after the email notification). I explained to her that I did not receive any email reminder saying item will no longer be on hold, therefore thinking I still had time to pick it up. She bluntly informed me that when the first email was received, customer should have come within 4 days to pick up. Really giving the impression that the customer was in the wrong. Very unpleasant experience, regardless whatever your store policy is, especially given the fact that most stores would send reminder email before the last day of the pickup time window. Think twice before order on-line instore pick up again at Dicks Tempe.”

Helpful Report

Posted 2 weeks ago

“Absolutely terrible service. Bought 2 pairs of running shoes back in May, still nothing! No tracking number, said they were shipped, then sent out another pair with once again no tracking number. Then finally they’re going to send me a refund. Still nothing 2 months now. DON’T EVER BUY FROM THESE GUYS! SCAMMERS”

Helpful Report

Posted 2 weeks ago

“Customer service is bad. My order came in two different packages, one of which was missing a product. They said they had to investigate with FedEx, but FedEx did deliver both packages, only one of them was missing a product. That is not FedEx's responsibility, and I have to wait 72 hours.”

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Posted 2 weeks ago

“Brought a new pair of LeBron XXIi sneakers online, sneakers came with no box lid. Outer box or tissue paper. It's totally unacceptable that a retailer of this size would send out a name brand sneaker without the proper packaging. The packaging is of value to a collector like myself. I WILL NEVER BUY ANYTHING FROM DICK'S AGAIN. THEY JUST DON'T CARE ABOUT THEIR CUSTOMERS”

Helpful Report

Posted 2 weeks ago

“Ordered three items to be shipped. A few hours later two items are ready to be picked up at the store and one item shipped. Rep canceled the two items that I couldn’t pick up at the store but charged me for ship on the one item when all three items were to be shipped at no cost. Never again Dicks”

Helpful Report

Posted 3 weeks ago

“Absolutely disgusting service. Purchased 2 running shoes on line. Still nothing a month later, they said it was shipped and received. Asked for tracking, nothing.So they were going to ship another set. Then still didn’t come and once again no tracking number. Asked for a refund, oh it should take 10 days. Once again nothing. It’s been 3 months! DON’T BUY FROM THESE GUYS!!! Horrible service”

Helpful Report

Posted 1 month ago

“Hate to even give a 1!! North Little Rock Arkansas store. Very rude salesperson, all he was worried about what being on his phone, and playing with a basketball, then when asked about a shoe in a wide, his response was some do and pointed to a display and said a couple does, but not some don't. did not show me what ones did.”

Helpful Report

Posted 1 month ago

“⭐☆☆☆☆ Política engañosa en las devoluciones de Dick’s Quiero advertir a los clientes sobre una política injusta que viví en Dick’s Sporting Goods. Si haces una compra usando más de una forma de pago (por ejemplo, efectivo y gift card), ten mucho cuidado. En mi caso, pagué $33.14 con gift card y $71.72 en cash. Cuando fui a retornar el artículo, me obligaron a que todo el reembolso fuera en gift card. No importa si pagaste en efectivo, tarjeta o cualquier otra forma: si hay aunque sea $1 pagado con gift card, TODO el reembolso será forzado en gift card. Esto significa que el cliente pierde su dinero real y queda atado a seguir gastando en la tienda, aunque ya no quiera. Lo más grave es que el cajero nunca informa esta política al momento de pagar. El cajero, como representante de la tienda, debería advertir claramente que si combinas una gift card con otro método de pago, al devolver el artículo no recuperarás tu cash ni tu crédito: siempre será en gift card. Esta política es engañosa y poco transparente. El cliente debería tener la opción de recibir su dinero de vuelta en la misma forma en que pagó. 👉 Mi recomendación: si compras en Dick’s, usa una sola forma de pago. 👉 Evita mezclar gift card con cash o tarjeta, porque te obligarán a aceptar gift card en toda la devolución. Una experiencia muy negativa, que demuestra que Dick’s necesita cambiar sus políticas y ser más transparente con sus clientes. Misleading return policy at Dick’s I want to warn customers about an unfair policy I experienced at Dick’s Sporting Goods. If you make a purchase using more than one payment method (for example, cash and gift card), be very careful. In my case, I paid $33 with a gift card and $72 in cash. When I returned the item, I was forced to receive the entire refund in a gift card. It doesn’t matter if you paid part in cash, credit card, or anything else: if even $1 was paid with a gift card, the entire refund will be forced back onto a gift card. This means the customer loses their real money and is tied to keep spending at the store, even if they don’t want to. The worst part is that the cashier never informs you of this policy at checkout. As a representative of the store, the cashier should clearly state that if you combine a gift card with another payment method, you will not get your cash or credit back: it will always be refunded as a gift card. This policy is misleading and not transparent. Customers should have the right to receive their refund in the same form of payment they used. 👉 My recommendation: if you shop at Dick’s, only use one payment method. 👉 Avoid mixing gift cards with cash or credit cards, because they will force the entire refund back onto a gift card. A very negative experience that shows Dick’s needs to change its policies and be more transparent with its customers.”

Helpful Report

Posted 1 month ago

“am genuinely astonished at the level of incompetence and disregard for customer satisfaction I experienced with a recent online order from Dick's Sporting Goods. This was, without a doubt, the worst online retail experience I have ever had. The order was placed and immediately went into a "pending shipment" status, where it languished for a full four weeks. Four weeks! Not a single update, not a word of explanation. It was as if my order had fallen into a black hole. After a month of waiting, I decided enough was enough and called to cancel the order. A customer service representative, who seemed completely unconcerned, promised me that the cancellation would be processed. I was explicitly told the order would be cancelled. You would think that would be the end of it, but you would be wrong. Instead of the promised cancellation, my order suddenly, miraculously, shipped. It was a bait-and-switch of the highest order. They lied to my face, ignored my request, and shipped the product anyway. This level of operational failure and outright deceit is unacceptable. They held my money for a month, lied about canceling the order, and then shipped it only after I attempted to cut my losses. Never again. I will be taking my business elsewhere and actively encouraging others to do the same. This company has proven it cannot be trusted.”

Helpful Report

Posted 1 month ago

“Once you go woke, you go broke time to close all your stores dick’s Sporting Goods we the people want you out of business?”

Helpful Report

Posted 1 month ago

“First order contained 2 left feet. Second order only contained one shoe.”

Helpful Report

Posted 1 month ago

“Horrendous online experience. Mucked around for months. Still no product or refund; purchase mid June, it’s heading towards mid September. Incompetent and dishonest.”

Helpful Report

Posted 1 month ago

“They cancelled an order I made almost two weeks ago. Kept my funds, and won't return them. When I called representative said 7 business days, and that it was up to my bank. I called my bank to find you all hadn't even processed a refund at all and that you all can hold my funds for 30 days. Now that's just Wicked!!”

Helpful Report

Posted 1 month ago

“Had a great experience in the shoe department and thru out the store today at the Schaumburg Il location. Everyone is very helpful and responsive rarely seen anymore. Jeremy West went above and beyond today and I appreciate his efforts. Thanks Dicks I will be back.”

Helpful Report

Posted 1 month ago

“Tried to use a virtual coupon that had no restrictions on it but was told the manager Jennifer told the employees that the local store did not have any coupons out so they are not to honor any coupons customers have. This is not the first time the Joliet store has not accepted the coupons that work at other stores because the store manager Jennifer does not accept these coupons.”

DICK'S Sporting Goods 1 star review on 25th August 2025

Helpful Report

Posted 2 months ago

“Horrible experience three times now! I went yesterday, after the last time saying I would never shop there, to be disappointed yet again. I was looking for On Clouds shoes because my job requires I stand for 8 hours a day. I asked an employee for a size in the On Clouds to which he promptly said no. Didn’t even check but ok. I asked which style they carried in the size I was looking for. He immediately responded None. He said “ we don’t get many shoes for real here”. So you’re telling me you have all the shoes on display to entice customers to buy them but you don’t really have them? So I moved on to a different brand. He says right away “we probably don’t have those” I had to ask him to please check. Begrudgingly he did and they did have them. I continued to look around at some shoes I wanted to get for everyday use. This time I asked a different employee. I asked if she had the Sambas I had been eyeing. Without even asking which size she automatically replied No. I said “ok how about these New Balance”.. answer No. at this point I was done. She never even attempted to look. Dicks why have all these shoes if you don’t have them? The previous time I was shopping at Dicks I waited an hour and a half for a pair of shoes to be brought out and the employee who I politely reminded was to get the shoes mumbles under his breathe “that B:$!@ should get her own shoes”. So long story short Dicks Sporting goods has no actual inventory and the worst employees. I am truly never shopping there again!”

Helpful Report

Posted 2 months ago

“This stupid store send text messages about to pay no taxes and them when you do a check out this stupid store charge the taxes . This fuckers are a real scam. Shame on you scam sport store . And them some one who is helping you just hang up on the phone. What a professional stupid fuckers 🖕🏼🖕🏼”

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Posted 2 months ago

“Dicks at the chapel hills mall in Colorado Springs has some scamming, lying managers. I bought a bunch of pre-workout that said 17.97. They manager went to check the price then returned got on the register and told me I got the discounted price. I didn't check the receipt until outside the store. They charged me 23.98 per container. I have pics of everything. Do better dicks. We don't all have fat pockets like you.”

Helpful Report

Posted 2 months ago

“does not help the customer. sports academy and hibbets both helped me with my scorecard and even added more money when they didn’t have too. went above and beyond for me. having a minor expired scorecard they gave me no money back. i forgot money expired. i’ll go back to hibbets hope this helps”

Helpful Report

Posted 2 months ago

“I wanted to exchange a river tube at Ridgedale Mall. The tube is supposed to be sturdier than a regular pool tube. It lasted 1/2 hour in my pool before it deflated due to a seam that was sealed improperly. The manager said I put it in the water so I cannot exchange it or get my money back. He did not communicate with me just through his associate. I am also in retail and I know product can come in defective and I know you need to take care of your customer if the exchange is legit. Very disappointed… They got to keep the tube and my money.”

Helpful Report

Posted 2 months ago

DICK'S Sporting Goods is rated 1.9 based on 306 reviews