DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.94

1.9 Rating 326 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

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“Huge store with lots of merchandise, BUT, hard to find items, no staff to help, pickleball paddles, strewn all over with no order, prices high. We left with nothing. Tried to give feedback and their site wasn’t working.”

Helpful Report

Posted 1 week ago

“I needed comfortable shoes with great support. Went to Destiny Mall in Syracuse and was waited on by John. He knew exactly what I needed and made some great recommendations.I bought two pairs of shoes that are very comfortable. Two thumbs up to John for helping me out.”

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Posted 2 weeks ago

“I would like to take the time to give one of your employees an Outstanding review his name is Eli, he went out of his way to help me today and made my shopping experience wonderful. Thank you Eli you are an asset to this company. (Danvers location)”

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Posted 1 month ago

“I LOVE THEM”

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Posted 1 month ago

“I bought something from Dick’s and then returned it. The employee from The West County Mall store told me the refund was on a gift card. Turns out the gift card was never activated. Now Dick’s is refusing any help. Looks like they tolerate theft by employees. Do NOT shop there”

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Posted 2 months ago

“I ordered a treadmill and used their delivery service. Their delivery service contacted me and they set the date. That day came and went and no delivery. The delivery service called and said they are at this store for pickup but the store had sold the last one so they couldn't deliver. I purchased it weeks ago and they had it in stock when I bought it. Called customer service and they where no help. Basically said o well. I looked around at other stores while on the phone and found 7 at another Dicks that was within several miles of this store. They didn't care and I still have no clue if I'm going to get what I ordered because they do not communicate. Might is well be talking to AI with their boiler plate responses and inability to help. This has been a horrible experience and I strongly suggest going to a different store. Update: the failed delivery was Jan 16th and they got the item back in store on Jan 19th but now the soonest the can deliver is Jan 29th. I ordered this on Jan 7th and it was in stock. Today is Jan 21 and based on my many calls I doubt I'll get it this month. I should have ordered from a different company. It may have looked like a good value but the time and effort I've had to put into this ate up any of the savings I was going to get by buying through them. My time is worth something too and I shouldn't have to be writing this review but if it save one person from the stress of buying from Dicks it will be worth it.”

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Posted 2 months ago

“Was at the Farmington store today to buy an ankle brace for my high school son. The last brace of the correct size had been tried on and damaged. Went to the front to order a new one and Damian said there was another one in the back. He brought us an unopened one. He was very polite, helpful, and offered kind service. Aaron checked us out and was so kind and personable. Great job guys! Keep up the great customer service. You standout in today’s society!”

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Posted 2 months ago

“I had a great experience with customer service everyone was extremely friendly and helpful”

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Posted 2 months ago

“Price was great. Delivery service is horrible. Did not show with sorry excuse that truck broke down. Then they assign another day without clearing through me first. Tried to reschedule and they provide a bogus phone number keeping you on hold constantly with no one responding. Overall I would not buy from Dicks again due to their poor deliveries”

Helpful Report

Posted 2 months ago

“Defective Luggage and Disappointing Customer Service I purchased a $200 carry‑on suitcase from Dick’s Sporting Goods online on 11/26/2025 and still have not received one usable bag from this order. The first suitcase arrived with a broken interior zipper slider before its first use, making it unusable. Customer service arranged a replacement, but that suitcase arrived on 1/8/2026 in an oversized damaged box, missing the dust bag, and with visible scuffs, scratches, and discoloration on the shell. I then spent over an hour on online chat with Susanna explaining that I had received one defective suitcase and one damaged replacement. Instead of simply providing a proper new replacement at the original price I paid, I was told I would need to pay the current, higher price for another replacement at $275. The representative even "joked" that they were happy to offer me the same discount that their teammate had previously used, which only reduced the cost back to what I had already paid, making it seem as though matching my original price was a favor to me. Huh? In the end, I was left with two unusable suitcases and no meaningful resolution, plus over an hour of my time spent trying to fix a problem caused entirely by defective and damaged merchandise. This experience makes Dick’s Sporting Goods feel unreliable for higher‑priced items and raises concerns about how they handle product defects, replacements, and basic pricing fairness.”

DICK'S Sporting Goods 1 star review on 9th January 2026

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Posted 2 months ago

“Unprofessional Higer up management Greenwood Indiana.”

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Posted 2 months ago

“I bought three items totaling 118.00. I used a $25 visa gift card and put the rest on my Mastercard. One item I had intended on exchanging. I picked up another item with sign saying it was 49.99 to exchange. Item turned out being 69.99. Sign was only good for one item on an entire fixture of sweatshirts. Just wanted a return .. they were going to put it the $52.53 on a Dicks merchandise credit. I said no because the majority of it was on my CC. That is their policy I’m told. Asked for mgr.. I argued with her, she relented giving me cash. But not without telling me I really shouldn’t be starting my New Year this way! I will never go back.. the prices are crazy high to begin with and I don’t need someone telling me how I should start my New Year.”

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Posted 2 months ago

“Triable customer service - took all day off for a delivery- never showed & never called 2nd time in a row”

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Posted 3 months ago

“Your location near fort union, Paul helped us with conditioning a first base mit He was great to explain what he was going to do and how they did it We always shop this location, all the staff is always great. Thank you”

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Posted 3 months ago

“On Cyber Monday, they advertised a tumbler that was normally $42.99 as being on sale for $29.99. I found the tumbler on the website, product page said $29.99. I added it to cart - still shows as $29.99. When I go to the checkout page, the subtotal is $42.99. I kept trying to refresh and try from different devices and the same thing would happen. Said $29.99 but when you get to the point of checking out, subtotal shows as $42.99. The chat feature was not available, so the next morning I did a chat and explained the situation and asked if they could make it right. The agent asked the supervisor who refused to sell it to me for anything other than the current selling price. I provided a screenshot and they still refused. So guess what? I will not be shopping at Dick's any longer! If Dick's can't make their website work correctly, and the supervisor is willing to lose a customer over $13.00, then so be it.”

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Posted 3 months ago

“Very disappointed bought a pair of work boots more than one time very uncomfortable tried to return them said they will not take them back suggest never purchasing work boots from there horrible return policy”

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Posted 4 months ago

“simply discussing! I ordered Tasman 2 Ugg Shoes only to notice they where warn by someone already and the box and shoes had someone's hair in them.”

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Posted 4 months ago

“Waited ten minutes to try on two pairs of sneakers... Interacted with the salesperson 4-5 times and still nothing. Finally, just left! Unbelievable... And, there were more salespeople than customers. Wow! Where was the supervision! Fort Lauderdale...”

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Posted 4 months ago

“Store#1642 The Customer Service was great in the shoe department and a employee Antwine was very helpful and good personality. Yeah Kudos to him he deserves a good raise. Thanks again”

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Posted 4 months ago

“I was looking for a treadmill and saw that Dicks had one on sale for 50% off. This is a Sole F85 for $2299 sale price. So I went to Sole website and the same treadmill is marked at regular price for $2299. Just wanted to let people know that you are not getting any deal by getting it from Dicks.”

Helpful Report

Posted 4 months ago

DICK'S Sporting Goods is rated 1.9 based on 326 reviews