DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.74

1.7 Rating 185 Reviews

17 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.7

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 13th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a CALIA Luxe women’s jacket and it was delivered having already been returned by someone else. It was obvious it had been worn as there was considerable pilling in various areas as well as having the sleeves left rolled up and misshapen as a result. I was shocked at the condition. Never again.”

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Posted 1 day ago

“Neverrrrrrrrrrrrr again will I shop at Dick’s. I returned an item two weeks ago and I have not received my refund.”

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Posted 1 week ago

“Do not buy anything from Dicks sporting goods online. Their website is very inefficient. I returned a wrong order that was sent to me on August 31st but still haven't received my refund yet. I have tried to contact them 4 times with no result at the end just the runaround. Stay away from their online store.”

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Posted 3 weeks ago

“They sell the cheapest shoes in the world and will break on you in a few days and they will not return them. I lost over 100 dollars on shoes that lasted 2 days with no scuff marks and they said NO. Hope everyone reads this and help close dicks down”

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Posted 3 weeks ago

“I have avoided shopping at Dicks in Dewitt ny for 5 or6 years. Because it never a good experience. But I wanted a good pair of high end binoculars and they had them. I stood at counter where binoculars are locked up. At least 4 people looked at me and walked right by. Finally I found an associate to help me. After much discussion with with other employees. It was stated to me by manager that no one was in store that could open cabinet. Sorry. Never again will I go back”

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Posted 4 weeks ago

“My elderly mother brought a 500 dollar gift card for dicks and had it for a year without use when she called to make sure it didn’t expire representative told her her balance then asked for the pin on back of card when my mother went to use card finally it was a zero balance and CS told her well that’s just too bad it’s nothing we can do all purchases was made online they confirmed all purchases were made by their employee and still did nothing but say we m sorry”

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Posted 1 month ago

“They are horrible when it comes to refunds and returns. I had a package show up missing two items. It did not have a packing slip and was packaged very poorly. I called customer service and they refused to resend or reship the item. They told me next time I should have my package shipped to another location or shop in store. I was so upset. They told me I was lying because the weight on the package matched what was in the package. I was shocked at how I was treated. I am a gold member and spend lots of money with them. I have never done a return in my life at the store. Yet I was accused of being deceitful. My package wasn't stolen to my knowledge, it was just missing items. I spoke with another representative who told me the same thing more politely. With DSG ship at your own risk. I finally had customer service contact me after listening to the calls and reshipped the items. I pray I get them and never have to work with, shop with or deal with DSG again.”

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Posted 1 month ago

“Shady company with terrible, unfriendly customer service. They overcharged me for an item that was on sale online and refused to credit back the 50 USD they overcharged me. Instead, they told me it's my mistake as I did not notice it earlier ??!! The item is still on sale online but I had to pay full price and they won't even accept a return as it's past the 2-week policy!! The escalation to the supervisor made things even worse, a very unfriendly person who does not understand customer service. Avoid this company!!”

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Posted 2 months ago

“We purchased $2500 in golf clubs nine days later the driver cracked Dick’s customer. Service was horrible.”

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Posted 3 months ago

“Recently went looking for hunting supplies just to learn you no longer carry them. At all in any capacity. That's not the only thing I shop here for, but I will no longer shop here for anything. You just lost a customer.”

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Posted 3 months ago

“I used customer online support. Christian, who helped me, was wonderful. He did a lot of research for me.”

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Posted 3 months ago

“I ordered shoes they said delivered , they were not delivered. They tried to negotiate 20% , 30%, 50% refund, I said no. Then they said 7 days they will full refund, never happened , they keep on saying we have sent refund but won't show me proof. SCAM. Don't buy anything from them.”

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Posted 3 months ago

“One a drawing for the Kobe 8's size 14. got my money on hold and everything then all of the sudden they are out stock. how can you be out of stock when i entered to win the drawing. its total bs”

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Posted 3 months ago

“Dicks sporting goods is more worried about DEI than they are about quality of products. Never buy anything from these Chinese con artists!”

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Posted 3 months ago

“Dick's Sporting Goods is a VERY, discriminatory company towards a specific group of associates, specifically, Older, straight, white males. They have been passed up for promotions to younger, less qualified associates ONLY based on their gender and race, not on any substancial qualifications that are above the older, white males qualifications. They also target the same demographic when it comes to placing TOTAL blame for a customers bad experience on the older, white males. I'm not certain this is a problem throughout the country, but, it is DEFINITELY evident in the Hartford/Springfield area.”

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Posted 3 months ago

“Your store has very unethical practices. Refuse to give me a refund because your NEW SYSTEM doesn’t process refunds to After pay as I said to your store Tgsts not my Problem you can stick your credit where the sun doesn’t shine”

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Posted 3 months ago

“We went to the fashion square location today and it was awful!!! Not one person could be found and when we didnfind someone they were rude, not helpful and overall seemed annoyed to do their job. The shoe area is the worst I’ve ever been to. One employee walked off mid question and never returned. It’s not a store I will Return to. Their employees need to be trained in customer service.”

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Posted 4 months ago

“I recently purchased a $29 tennis racket from Dick's Sporting Goods in Naperville and attempted to return it unused within seven days. The return process was unnecessarily complicated and left me feeling disrespected as a customer. Upon presenting the racket for return: 1. The associate inspected it thoroughly 2. A second associate was called to examine it 3. The manager was then asked to inspect the racket After their lengthy inspection, I was told the racket had been used, which was not true. When I expressed my frustration, pointing out that three staff members had scrutinized a $29 item. I believe this level of suspicion over an inexpensive item is excessive and shows a lack of trust in customers. Even if they genuinely believed the racket was used, the confrontational approach and refusal to accept the return for such a low-cost item seems unreasonable and not worth potentially losing a customer over. This experience has significantly damaged my trust in Dick's Sporting Goods' customer service.”

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Posted 4 months ago

“In Dick's Sporting Goods in Spokane Valley store, Brad Vadder, has been so professional & helpful every time we have contacted him. He answered all questions we had about a special situation we had. We can not thank him enough!! Excellent person and a valuable asset to your company.”

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Posted 5 months ago

“Called to have a golf club fitting for my wife at Daytona Beach store. They told me there would be 2 professionals between the time of 2:00 - 4:00. We drove 20 miles to the Daytona Beach store to find no golf club fitting professionals there. Only a grumpy golf club repair guy that wasn't willing to help us with a simple question of where is the ladies clubs! Never again...”

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Posted 5 months ago

DICK'S Sporting Goods is rated 1.7 based on 185 reviews