I have used Dick's on and off through the years. And several stores. Ive bought cleats, some sporting equipment for my kids, a bat that was used for 4 kids (Wow!) Over the years. For a gift to my ex for our divorce (it was amiciable) I got new golf head covers for my ex. He loved the quality and used them until he relocated to another state (they could still be on his clubs!). I used the online service once and they sent the wrong shoes and in the wrong size. I contacted them, sent them back, and they resent and it took 3 days longer than they said, which was a bummer, but i still ended with the right shoes. Overall, when we travel around, we love to cruise through Dick's. Its always clean.