DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.93

1.9 Rating 298 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

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“I waited more than a month for my order, has emailed 3x for update because it never arrived. Customer Service said ut was delivered ! My security canera showed nothing was delivered on that date. They told me to ask my beighbors or my family members! So ridiculous!I simply got tired and don’t want to waste my time following it up. Please refund my money if you can.”

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Posted 2 months ago

“Purchased shoes they were to big return for a smaller size they got the shoes back in two days but I have to wait damn near a month to get refunded my money I’ll never order anything online form Dicks again”

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Posted 2 months ago

“Bad customer service. Store and online about the same”

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Posted 2 months ago

“June 28, 2025 @4:45 p.m. I visited the Lombard, IL, location today with the intention of purchasing a pair of gym shoes and two pairs of sandals. While browsing on the first floor toward the back of the store, I sought assistance from a store associate to find my size in the Oofos sandals. The employee told me he didn’t know if they had my size and made no effort to help—he seemed completely uninterested in assisting me further. He was far more concerned with having a conversation with another co-worker regarding getting out of work on time! When I handed him a box of shoes that didn’t fit, he wouldn’t even make eye contact—just extended his arm in a dismissive gesture. His overall demeanor came across as apathetic and unprofessional. I was so disappointed with the lack of basic customer service that I left the items in my cart and walked out. Is this truly the level of service customers are expected to accept now—staff standing around, refusing to assist shoppers who are ready to make a purchase? This experience was frustrating and frankly unacceptable. I hope this feedback is taken seriously and used as an opportunity to improve training and accountability.”

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Posted 2 months ago

“Dicks has the most ridicules return process of charging you most of the cost of th product to”restock”. What a joke I’ll go 20 miles out of the way to never have to shop there again I tried to change a gift for another product and this egregious restocking charge has cured me from Dicks”

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Posted 2 months ago

“I have used Dick's on and off through the years. And several stores. Ive bought cleats, some sporting equipment for my kids, a bat that was used for 4 kids (Wow!) Over the years. For a gift to my ex for our divorce (it was amiciable) I got new golf head covers for my ex. He loved the quality and used them until he relocated to another state (they could still be on his clubs!). I used the online service once and they sent the wrong shoes and in the wrong size. I contacted them, sent them back, and they resent and it took 3 days longer than they said, which was a bummer, but i still ended with the right shoes. Overall, when we travel around, we love to cruise through Dick's. Its always clean.”

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Posted 2 months ago

“Mr. 305 aka Doug showed great customer service. He helped our 13 year old son pick out baseball cleats. He is very friendly and helpful. He has a nice personality.”

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Posted 2 months ago

“Ordered a rod and reel combo. Delivery was stated as being today so I checked the tracking information only to find out that it's not even been shipped yet, only has had a label created. It irritated me enough to call and cancel the order. Was told that I cannot cancel the order even though it's not been shipped. So I will leave a review and return it once I receive it, whenever that is. Absolutely crazy.”

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Posted 2 months ago

“I paid for something for pickup and they refused to let me have what I had already paid for.”

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Posted 2 months ago

“Team Member was very rude and did not want to help so I left.”

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Posted 3 months ago

“yes, i love shop at Dick's”

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Posted 3 months ago

“I needed a misting fan but there wasn’t much of a selection so I purchased what they had for $16.99 knowing it wasn’t what was needed but I thought I would give it a shot. It turns out I was right. I kept the receipt and tried to return it and was told they won’t take it because it was used. Had I known that was your policy I would not purchase ANYTHING there. Over the years I’ve sent multiple people to Dicks to purchase items( I’m in the golf business but don’t sell golf clubs) I will make sure I send ALL customers elsewhere from now on. I hope your loss of thousands of dollars over your policy on a $17 item was worth it.”

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Posted 3 months ago

“Ray provided me with excellent customer service at Dick’s Sporting Goods in Gambrills, MD! Big thanks to Ray!”

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Posted 3 months ago

“Great service, fair prices”

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Posted 3 months ago

“Everything is too expensive. Can't even afford to get a wilson nba basketball”

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Posted 3 months ago

“I was in a bit of a hurry today and needed 3 travel bags for golf clubs. Johnathan was a great help. He showed all the different versions and was able to get me squared away with the right product. He also helped me get the boxes opened and helped load bags into travel cases. He was awesome! Thanks for the help today.”

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Posted 3 months ago

“We went to the store in Bel Mar and were greeted by the Shoe Manager named Arrion Smith. She was amazing, had a super understandi ng of the pros and cons of her inventory and was able to direct us to an appropriate sneaker for my mother who has special requirements to adjust to her foot and ankle orthopedic issues. She was pleasant, friendly, professional and went 100% for us, despite us asking lots of questions. I will definitely send others to receive such great service. Prices were in alignment with other stores. Overall great experience. 👍 Purchased May21st, mens Air Jordan high top basketball shoes Mom doesn't want to share her name and doesn't think she left an email address but I'm certain Arrion will remember us”

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Posted 3 months ago

“The best choices”

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Posted 3 months ago

“Went in to get a specific item and was greeted at the door 👍 the young man asked me what I needed and directed to the area. I spent 15 minutes walking around and couldn’t find the item. 👎 Asked another employee who dropped what he was doing and guided me to the spot with that merchandise is kept and helped me find what I was looking for. He showed me the various styles and was very helpful. 👍 On my way up to the cash register I stopped to tell Young man where these items are in his store. He was chatting with another employee. He looked at me like I had lobster crawling out of my head and with no apology or any kind of remorse he just said OK. 👎”

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Posted 3 months ago

“Their customer service is awful. Ordered something on a Sunday afternoon and tried to cancel it within 30 minutes. Customer service said it's still in the store I can't cancel it. You have to wait it out. Once it's shipped and you receive it return it to the store. I will never do business with them again.”

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Posted 3 months ago

DICK'S Sporting Goods is rated 1.9 based on 298 reviews