DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.90

1.9 Rating 312 Reviews

21 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

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“Tried to use a virtual coupon that had no restrictions on it but was told the manager Jennifer told the employees that the local store did not have any coupons out so they are not to honor any coupons customers have. This is not the first time the Joliet store has not accepted the coupons that work at other stores because the store manager Jennifer does not accept these coupons.”

DICK'S Sporting Goods 1 star review on 25th August 2025

Helpful Report

Posted 3 months ago

“Horrible experience three times now! I went yesterday, after the last time saying I would never shop there, to be disappointed yet again. I was looking for On Clouds shoes because my job requires I stand for 8 hours a day. I asked an employee for a size in the On Clouds to which he promptly said no. Didn’t even check but ok. I asked which style they carried in the size I was looking for. He immediately responded None. He said “ we don’t get many shoes for real here”. So you’re telling me you have all the shoes on display to entice customers to buy them but you don’t really have them? So I moved on to a different brand. He says right away “we probably don’t have those” I had to ask him to please check. Begrudgingly he did and they did have them. I continued to look around at some shoes I wanted to get for everyday use. This time I asked a different employee. I asked if she had the Sambas I had been eyeing. Without even asking which size she automatically replied No. I said “ok how about these New Balance”.. answer No. at this point I was done. She never even attempted to look. Dicks why have all these shoes if you don’t have them? The previous time I was shopping at Dicks I waited an hour and a half for a pair of shoes to be brought out and the employee who I politely reminded was to get the shoes mumbles under his breathe “that B:$!@ should get her own shoes”. So long story short Dicks Sporting goods has no actual inventory and the worst employees. I am truly never shopping there again!”

Helpful Report

Posted 4 months ago

“This stupid store send text messages about to pay no taxes and them when you do a check out this stupid store charge the taxes . This fuckers are a real scam. Shame on you scam sport store . And them some one who is helping you just hang up on the phone. What a professional stupid fuckers 🖕🏼🖕🏼”

Helpful Report

Posted 4 months ago

“Dicks at the chapel hills mall in Colorado Springs has some scamming, lying managers. I bought a bunch of pre-workout that said 17.97. They manager went to check the price then returned got on the register and told me I got the discounted price. I didn't check the receipt until outside the store. They charged me 23.98 per container. I have pics of everything. Do better dicks. We don't all have fat pockets like you.”

Helpful Report

Posted 4 months ago

“does not help the customer. sports academy and hibbets both helped me with my scorecard and even added more money when they didn’t have too. went above and beyond for me. having a minor expired scorecard they gave me no money back. i forgot money expired. i’ll go back to hibbets hope this helps”

Helpful Report

Posted 4 months ago

“I wanted to exchange a river tube at Ridgedale Mall. The tube is supposed to be sturdier than a regular pool tube. It lasted 1/2 hour in my pool before it deflated due to a seam that was sealed improperly. The manager said I put it in the water so I cannot exchange it or get my money back. He did not communicate with me just through his associate. I am also in retail and I know product can come in defective and I know you need to take care of your customer if the exchange is legit. Very disappointed… They got to keep the tube and my money.”

Helpful Report

Posted 4 months ago

“Our family had a horrible experience at Dick's tonight. My 10-year-old son desperately needed to use the restroom, and a kind employee at the front desk said she would help. We were then met by an employee at the restroom who was unbelievably rude and unhelpful. He smugly told us the restroom was closed and absolutely refused to let my son in, even as I begged him. My son was on the verge of tears. The sheer lack of empathy from this employee was stunning. We were so angry and disgusted by his behavior that we walked out and took our business elsewhere. It's truly a shame that one person's poor attitude can ruin a shopping experience, especially when it involves a child. We will never be shopping at Dick's again.”

Helpful Report

Posted 4 months ago

“My son an myself went there to purchase a treadmill, the store manager of the salisbury store, Travis, helped us tremendously, we truly went above an beyond to make sure we were happy an that included bringing bunnies cables outside to my vehicle to try them out, so I wasent spending more money for nothing. Travis truly is an asset to the store if not for him, I dont know what we would have done, a big thank you to Travis, awesome job!”

Helpful Report

Posted 4 months ago

“It is sad to see the lack of customer service at dick’s. Three employees were gathered together ignoring all customer requests. when I inquired where something was a woman who turned out to be a manager named Joanne at the Roosevelt Field store in Garden City, New York waved in the general direction of Fitness equipment and said “it’s over there.” She clearly had no interest in me finding it. Once I couldn’t find it I went back. They were still chatting and I interrupted with the news that I couldn’t find it. so she said well I guess we don’t have it. She did not offer to help me find it online and grudgingly said she’d send someone over to help me look. Unfortunately that person was busy with another customer. And then they wonder why we order things from Amazon.”

Helpful Report

Posted 4 months ago

“JUSTIN WAS AWESOME!! After spending an entire wasted day on the telephone with incompetent IRS agents, and then trying to get a simple one page form from my husband's insurance company, plus another failed attempt to get one of my own insurance claims filed correctly, it was so refreshing to have a SMILING, PLEASANT human being actualy help you in Dick's store, in the flesh. DUSTIN patiently brought me 3 pairs of shoes, then waited on other people, and checked back while I dawdlled and wandered around the store testing them out and searching for my husband to give his opinion. (He had abandoned shopping, as usual, and gone out to the car, even in a heat wave.) I ended up buying the first pair he brought, and look forward to starting running again. Justin is a breath of fresh air and an asset to Dick's. I recommend him for a promotion or raise, as he knows his shoes as well as how to talk to customers. Good job at hiring a SUPER customer service employee. What a rare find these days!!”

Helpful Report

Posted 4 months ago

“Awful service, they sent me the wrong item two times in a row and I spent over 2 hours on the phone and they could not figure out how to give me my money back. Never will purchase from dicks again.”

Helpful Report

Posted 4 months ago

“It was my first time ordering here and I picked for same day delivery and never got my order.”

Helpful Report

Posted 4 months ago

“This is my second time put on a review on any places but this time for big store is a shame to have a service very poor. Bought a bike last year still under warranty. Every time i come and ask for my bike no one available or the guy comes after several minutes says i dont know nothing about it . Its been 3 weeks and i need to follow up otherwise no one call for any updates. Never buy or service bike from Dicks . Very disappointed. Be aware”

Helpful Report

Posted 4 months ago

“I normally don't write reviews. However, I wanted to thank Scot in the golf department for assembling my golf cart I purchased. In addition, he was able to help other customers with their services. I am so grateful he did that for me. The one on display had a flaw. So, he took another one out of the box and assembled it for me. Scot, I was so grateful for your service. I think Dick's Sporting store us very lucky to have you as an employee with your excellent customer service, and knowledge about golf. Cathy”

Helpful Report

Posted 4 months ago

“I waited more than a month for my order, has emailed 3x for update because it never arrived. Customer Service said ut was delivered ! My security canera showed nothing was delivered on that date. They told me to ask my beighbors or my family members! So ridiculous!I simply got tired and don’t want to waste my time following it up. Please refund my money if you can.”

Helpful Report

Posted 5 months ago

“Purchased shoes they were to big return for a smaller size they got the shoes back in two days but I have to wait damn near a month to get refunded my money I’ll never order anything online form Dicks again”

Helpful Report

Posted 5 months ago

“Bad customer service. Store and online about the same”

Helpful Report

Posted 5 months ago

“June 28, 2025 @4:45 p.m. I visited the Lombard, IL, location today with the intention of purchasing a pair of gym shoes and two pairs of sandals. While browsing on the first floor toward the back of the store, I sought assistance from a store associate to find my size in the Oofos sandals. The employee told me he didn’t know if they had my size and made no effort to help—he seemed completely uninterested in assisting me further. He was far more concerned with having a conversation with another co-worker regarding getting out of work on time! When I handed him a box of shoes that didn’t fit, he wouldn’t even make eye contact—just extended his arm in a dismissive gesture. His overall demeanor came across as apathetic and unprofessional. I was so disappointed with the lack of basic customer service that I left the items in my cart and walked out. Is this truly the level of service customers are expected to accept now—staff standing around, refusing to assist shoppers who are ready to make a purchase? This experience was frustrating and frankly unacceptable. I hope this feedback is taken seriously and used as an opportunity to improve training and accountability.”

Helpful Report

Posted 5 months ago

“Dicks has the most ridicules return process of charging you most of the cost of th product to”restock”. What a joke I’ll go 20 miles out of the way to never have to shop there again I tried to change a gift for another product and this egregious restocking charge has cured me from Dicks”

Helpful Report

Posted 5 months ago

“I have used Dick's on and off through the years. And several stores. Ive bought cleats, some sporting equipment for my kids, a bat that was used for 4 kids (Wow!) Over the years. For a gift to my ex for our divorce (it was amiciable) I got new golf head covers for my ex. He loved the quality and used them until he relocated to another state (they could still be on his clubs!). I used the online service once and they sent the wrong shoes and in the wrong size. I contacted them, sent them back, and they resent and it took 3 days longer than they said, which was a bummer, but i still ended with the right shoes. Overall, when we travel around, we love to cruise through Dick's. Its always clean.”

Helpful Report

Posted 5 months ago

DICK'S Sporting Goods is rated 1.9 based on 312 reviews