Our family had a horrible experience at Dick's tonight. My 10-year-old son desperately needed to use the restroom, and a kind employee at the front desk said she would help. We were then met by an employee at the restroom who was unbelievably rude and unhelpful. He smugly told us the restroom was closed and absolutely refused to let my son in, even as I begged him. My son was on the verge of tears. The sheer lack of empathy from this employee was stunning. We were so angry and disgusted by his behavior that we walked out and took our business elsewhere. It's truly a shame that one person's poor attitude can ruin a shopping experience, especially when it involves a child. We will never be shopping at Dick's again.