DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.94

1.9 Rating 269 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 269 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is too expensive. Can't even afford to get a wilson nba basketball”

Helpful Report

Posted 2 weeks ago

“Went to buy some pickleball shoes today from Dick's sporting goods the young woman working in the apartment didn't seem to want to be bothered to wait on me the shoes are stored on the back so I couldn't get my size she got me two different sizes drop them off and left again not to be found there was a another woman in the shoe department but she didn't seem to be want to be bothered dealing with customers I would give you a customer service score of zero the store appear to be full of employees there is only about 10 cars in the parking lot for customers it wasn't like they were busy or anything management at Dick's need to find out how the motivate their employees to take better care of their customer”

Helpful Report

Posted 2 months ago

“Plenty of people working, putting stock away. 1 person working the shoe depth. Hour wait. Bought the $160 shoes with $20 coupon that doesn't work on 80% of the shoes being sold so no discount. But the people were all friendly!”

Helpful Report

Posted 3 months ago

“I purchased a fishing rod and reel for roughly $20 last October. They offered me a 2 year warranty for another $6 and explained that if it ever broke I could just bring it into the store to exchange it. Yesterday my rod broke. I took it in and they informed me that they had changed their return policy and that I needed to contact asurion who holds the warranty. Asurion sent me a shipping label by text and told me to ship UPS. I went to UPS and they wanted $24 to ship it. I contacted Dick's online, they referred me to Dick's on the telephone and everyone says they're really sorry but their computer program won't let them help me unless it was an online order. I'm done calling them and driving back and forth trying to resolve this. I've spent over a thousand dollars at Dick's but now I'm going to try somewhere else.”

Helpful Report

Posted 3 months ago

“My experience purchasing the Sole F80 Treadmill from Dick's was completely ruined by their delivery contractor, AIT Worldwide. The issues began with untrained staff providing inaccurate information. When I called to confirm the delivery date and time, I noticed that the paperwork indicated I had only "standard delivery," despite having paid for "room of choice delivery." I immediately called Dick's to clarify the issue and to ensure that Dick’s communicated with AIT. A manager from AIT finally reached out after I threatened Dick’s to cancel my order, confirming that the staff member I spoke with was new and had made an error. What frustrated me the most was that the initial representative insisted I was wrong and never even bothered to consult with a manager for clarification. The final straw came on 2/7, when AIT failed to deliver my treadmill during the scheduled window of 12 PM to 3 PM. No one from AIT called to provide an update. When I called at 3:30 PM, I was told they would arrive at 4:30 PM, but no one showed up. I called again at 5:30 PM and was given an updated ETA of 6:30 PM, which came and went with no delivery and no further communication. This lack of professionalism and the blatant waste of my time left me incredibly frustrated. In the end, the poor service provided by AIT led me to cancel my order with Dick's. I strongly urge Dick's to reconsider their partnership with AIT, as their service was the sole reason for my decision.”

Helpful Report

Posted 4 months ago

“I visited the Novi, MI location today after seeing an ad on the Internet for discounted University of Michigan branded items. I found two that I liked and there were 40% off signs all around. At the checkout the prices came up at list. I inquired about the advertised discount and, as usual, the cashier couldn't find evidence of it. Calls were made and eventually the 40% was given. The clerk gave me a sneer and no other acknowledgement. Not the the first time, but the last for me.”

Helpful Report

Posted 4 months ago

“Got the wrong size shoes! Took em home put in closet, and then tried them on. They are the ghost version . Apparently the dont fit nothing like my. Adrenalines! My toe was at the front of the toe of the shoe. I drove 36 miles to New Philadelphia and asked them to exchange them for larger size. The young man said I was 1 dayover the return time, mind you. Theses shoes have never been worn and I have the receipt”

Helpful Report

Posted 5 months ago

“I ordered something online, mostly because the store here in my town has a really poor selection. I needed to return it, and just for kicks, I wanted to see what price they'd return it at if I didn't show them my receipt. They wanted to return it for $5.75 because "that is the lowest price it's been." Sorry, but Dick's doesn't sell anything for $5. Maybe a piece of stale candy. So they're basically lying. Do they need the money that bad?”

Helpful Report

Posted 5 months ago

“1. Website confusing 2. Too expensive 3. Help is hard to find in store 4. Help by phone asks you to look up info about product. 5. 300 minute to return via phone is to short of time.”

Helpful Report

Posted 1 year ago

“Ordered badly needed shoes for my husband . Kept getting emails saying they were on the way . Then they arrived and they were the wrong size . I double checked to make sure I ordered the right aize . Their website is awful . If you find somewhere to leave a message or send a message it doesn't work .”

Helpful Report

Posted 3 years ago

“Ordered a Christmas gift for my grandson but messed up the shipping address (used my address - my bad). Searched the website to edit the info and could not find any way to do it. Tried to resolve with a call to customer service (mind you I am out of the country) and it was obvious that the agent had limited ability with English and was reading from a script. Weas told I would get a response from a specialist but that never happened. Even responded to the confirmation email to explain but got no response. Bottom line is I now need to get someone to pick up the box and reship to my grandson so he will receive by Christmas. Shame on you for a lousy website and way below average customer service. I responded with my problem within an hour from placing the order and was told it was too late. It will definitely be a cold day before you get any more business from me.”

Helpful Report

Posted 3 years ago

“I like the products they sell but going to the store can be a terrifying experience. When you go to the fitting room, it locks you in. There is no way out, unless an employee unlock you from outside. There is a way to call for help but the last time I was there it took me a good 5 minutes to be released. I asked the employee why they do it and he said that it was their policy, to keep their fitting rooms locked. By the way, you can’t unlock the door from outside either.”

Helpful Report

Posted 3 years ago

“Ordered a Camwood training bat for my son. It arrived to lots of excitement, BUT has a permanent "promotional wrapper" on it. While we are both Tony Gwynn fans we would prefer not to see a promotional sticker stuck to the bat (see picture) when he's putting in work. Took a lot of excitement and desire to go test it out at the batting cage this afternoon and put a big damper on it. Guess we will have to sand the bat down and then re-varnish it. Makes no sense.”

DICK'S Sporting Goods 2 star review on 28th August 2021

Helpful Report

Posted 3 years ago

“You claim on your website, "Our certified technicians are trained to perform adjustments, installations and repairs to your bicycle." Not true! Apparently, you only perform tune ups for bikes purchased at Dick's. I drove all the way to the store in Carmel Mountain Ranch. You really wasted my time.”

Helpful Report

Posted 3 years ago

“Purchases a bike for my son that needed assemble Seat Was loose Tires were not inflated proberly Purchase assorted products, Vest, Paddels, helments 1st time ever shopping Dicks (got excessive e-mails from Dicks offering discounts when checking out Dean denyed any discounts, with a smile”

Helpful Report

Posted 3 years ago

“I went to Dicks in the Chicagoland area and wanted to purchase some white Sox merchandise they barely had anything but they had a whole section of chicago Cubs I couldn’t believe it would be that obvious they favored one team more than the other”

Helpful Report

Posted 3 years ago

“This is for an online order. They did ship quickly which was great. The problem is in terms of quality control. The Nike adult charge soccer shin guards were a non-matching pair. They included a large L and M left shin guard. Unusable. The soccer ball they sent, the Nike Premier League Strike size 5, doesn't hold air and deflates overnight. At least the socks and shoes were the correct sizes and matching pairs. I would expect a little better in terms of QC as I had to purchase both new shinguards and a ball as my child needed them immediately. I don't have the time to ship them back to Dick's because it is a large inconvenience, so I guess I will just eat the $51 and not shop at Dick's again. 5 stars for shipping speed, 1 star for quality control. Buyer beware.”

Helpful Report

Posted 4 years ago

“We bought bike recently at Dicks. I think the brand they sell is called Nishiki. We had to throw that bike away few weeks later. Exremely bad quality. I think Dicks buys very low quality bikes from Asia and does not sell good quality bikes we see in bike sotres. I would probably trust Dicks with clothing and small items, like baseball gloves, small sports items but I would be very careful about buying large ticket items there and especially bikes. Those money will be likely wasted.”

Helpful Report

Posted 4 years ago

“On Dick's website they claim that they price match with Amazon. The store I went to doesn't, and the online customer service person I contacted was useless.”

Helpful Report

Posted 4 years ago

DICK'S Sporting Goods is rated 1.9 based on 269 reviews