DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.76

1.8 Rating 165 Reviews

18 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 27th October 2022

Leigh

DICK'S Sporting Goods 1 star review on 19th September 2022

William Earls

DICK'S Sporting Goods 1 star review on 13th February 2022

Anonymous

DICK'S Sporting Goods 2 star review on 28th August 2021

JWM

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. Website confusing 2. Too expensive 3. Help is hard to find in store 4. Help by phone asks you to look up info about product. 5. 300 minute to return via phone is to short of time.”

Helpful Report

Posted 1 week ago

“Ordered badly needed shoes for my husband . Kept getting emails saying they were on the way . Then they arrived and they were the wrong size . I double checked to make sure I ordered the right aize . Their website is awful . If you find somewhere to leave a message or send a message it doesn't work .”

Helpful Report

Posted 1 year ago

“Ordered a Christmas gift for my grandson but messed up the shipping address (used my address - my bad). Searched the website to edit the info and could not find any way to do it. Tried to resolve with a call to customer service (mind you I am out of the country) and it was obvious that the agent had limited ability with English and was reading from a script. Weas told I would get a response from a specialist but that never happened. Even responded to the confirmation email to explain but got no response. Bottom line is I now need to get someone to pick up the box and reship to my grandson so he will receive by Christmas. Shame on you for a lousy website and way below average customer service. I responded with my problem within an hour from placing the order and was told it was too late. It will definitely be a cold day before you get any more business from me.”

Helpful Report

Posted 2 years ago

“I like the products they sell but going to the store can be a terrifying experience. When you go to the fitting room, it locks you in. There is no way out, unless an employee unlock you from outside. There is a way to call for help but the last time I was there it took me a good 5 minutes to be released. I asked the employee why they do it and he said that it was their policy, to keep their fitting rooms locked. By the way, you can’t unlock the door from outside either.”

Helpful Report

Posted 2 years ago

“Ordered a Camwood training bat for my son. It arrived to lots of excitement, BUT has a permanent "promotional wrapper" on it. While we are both Tony Gwynn fans we would prefer not to see a promotional sticker stuck to the bat (see picture) when he's putting in work. Took a lot of excitement and desire to go test it out at the batting cage this afternoon and put a big damper on it. Guess we will have to sand the bat down and then re-varnish it. Makes no sense.”

Helpful Report

Posted 2 years ago

“You claim on your website, "Our certified technicians are trained to perform adjustments, installations and repairs to your bicycle." Not true! Apparently, you only perform tune ups for bikes purchased at Dick's. I drove all the way to the store in Carmel Mountain Ranch. You really wasted my time.”

Helpful Report

Posted 2 years ago

“Purchases a bike for my son that needed assemble Seat Was loose Tires were not inflated proberly Purchase assorted products, Vest, Paddels, helments 1st time ever shopping Dicks (got excessive e-mails from Dicks offering discounts when checking out Dean denyed any discounts, with a smile”

Helpful Report

Posted 2 years ago

“I went to Dicks in the Chicagoland area and wanted to purchase some white Sox merchandise they barely had anything but they had a whole section of chicago Cubs I couldn’t believe it would be that obvious they favored one team more than the other”

Helpful Report

Posted 2 years ago

“This is for an online order. They did ship quickly which was great. The problem is in terms of quality control. The Nike adult charge soccer shin guards were a non-matching pair. They included a large L and M left shin guard. Unusable. The soccer ball they sent, the Nike Premier League Strike size 5, doesn't hold air and deflates overnight. At least the socks and shoes were the correct sizes and matching pairs. I would expect a little better in terms of QC as I had to purchase both new shinguards and a ball as my child needed them immediately. I don't have the time to ship them back to Dick's because it is a large inconvenience, so I guess I will just eat the $51 and not shop at Dick's again. 5 stars for shipping speed, 1 star for quality control. Buyer beware.”

Helpful Report

Posted 3 years ago

“We bought bike recently at Dicks. I think the brand they sell is called Nishiki. We had to throw that bike away few weeks later. Exremely bad quality. I think Dicks buys very low quality bikes from Asia and does not sell good quality bikes we see in bike sotres. I would probably trust Dicks with clothing and small items, like baseball gloves, small sports items but I would be very careful about buying large ticket items there and especially bikes. Those money will be likely wasted.”

Helpful Report

Posted 3 years ago

“On Dick's website they claim that they price match with Amazon. The store I went to doesn't, and the online customer service person I contacted was useless.”

Helpful Report

Posted 3 years ago

DICK'S Sporting Goods is rated 1.8 based on 165 reviews