Ordered a Christmas gift for my grandson but messed up the shipping address (used my address - my bad). Searched the website to edit the info and could not find any way to do it. Tried to resolve with a call to customer service (mind you I am out of the country) and it was obvious that the agent had limited ability with English and was reading from a script. Weas told I would get a response from a specialist but that never happened. Even responded to the confirmation email to explain but got no response. Bottom line is I now need to get someone to pick up the box and reship to my grandson so he will receive by Christmas. Shame on you for a lousy website and way below average customer service. I responded with my problem within an hour from placing the order and was told it was too late. It will definitely be a cold day before you get any more business from me.