DICK'S Sporting Goods Reviews

1.8 Rating 162 Reviews
18 %
of reviewers recommend DICK'S Sporting Goods
1.8
Based on 162 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
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DICK'S Sporting Goods 1 star review on 27th October 2022
Leigh
DICK'S Sporting Goods 1 star review on 19th September 2022
William Earls
DICK'S Sporting Goods 1 star review on 19th September 2022
William Earls
DICK'S Sporting Goods 1 star review on 13th February 2022
Anonymous
DICK'S Sporting Goods 1 star review on 13th February 2022
Anonymous
DICK'S Sporting Goods 1 star review on 13th February 2022
Anonymous
DICK'S Sporting Goods 2 star review on 28th August 2021
JWM
12
Anonymous
Anonymous  // 01/01/2019
All pool safety and swimming equipment is 50% off stay safe!
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Posted 9 months ago
Made a major purchase at the Spring Hill Fl store, the salesman Tyler was outstanding with his help, Savanah was awesome with her help trying to get the bank to help with my purchase. Managers Mark and Daniel went out of their way to help with a FedEx problem. Great store and staff, I highly recommend this store to anybody needing sporting goods. Keep up the good work.
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Posted 9 months ago
Brenda and Any in Dublin ca store were very helpful.
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Posted 10 months ago
I came into Hickory NC store and Taylor Specht came to my rescue. I was looking for a baseball glove for my grandson. I had limited time and she was extremely helpful.
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Posted 1 year ago
Devon from the Chesterfield, Mi store knows how to provide AWESOME customer service! I was interested in purchasing a bike for my grandson. The one he liked had an issue with the handlebars, so After no luck repairing, he found one in Novi and had it built for us. You made an 11 year old’s birthday the best, Devon….thank you!!!
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Posted 1 year ago
I was looking for shoes at the deptford mall new jersey store and if it wasn't for Brittany I probably wouldn't have been very successful. As much as it was hard to find the shoe that I originally wanted, she was able to take the valuable time to help me settle for a similar shoe just as worthy. Thank you so much. -Keith
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Posted 1 year ago
Very good customer service, in the Men’s Footwear section. Very nice and support full, I purchased 10 1/2 Men’s Asics.
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Posted 2 years ago
I had the most pleasant shopping experince EVER at Dick's on Black Friday. The associates were all friendly and all seemed ahppy to be at work, even at 5am on Black Friday. The store manager was also friendly and helpful. But the thing tha stood out to me the most was that the associates seemed happy to be there and to work for their manager. It really stood out to me and made our shopping experience memorable.
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Posted 2 years ago
I just bought a kayak for my husband for Father’s Day, and the employee, his name is Nate, was so helpful. He went above and beyond. He has amazing customer service skills. He helped us with the instructions about how to put our kayak ourselves. Dicks sporting Good from Woodbridge VA. Happy customer: Vicky McEwan
DICK'S Sporting Goods 5 star review on 20th June 2021
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Posted 2 years ago
We was very pleased with the service we received from Dick's Sporting Goods store in Medford, MA. All the employees were very helpful with our needs from the moment we walked into the store. We had employees approach us asking if we needed help (which we did and was provided). We appreciated all the team work with the employees. We will definitely be back i the future.
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Posted 2 years ago
I’m am very happy with my order online because it took 2 days and free shipping to get our order at home while Amazon was charging $30 and was taking more than a week
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Posted 3 years ago
I placed an online order for a exercise bike for pickup at the Southwest Plaza Store. I started to drive over for pickup and was sent a notification the order was cancelled even though it showed 4 in stock. I went to the store and told there were 4 on hold and waiting for pickup. Dave and Annie helped me in finding the bike at another store and put it on hold for me. They spent approx 25 minutes helping me out. I really appreciated their efforts.
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Posted 3 years ago
I did the majority of my online shopping at Dicks! They were AMAZING!!! Everything shipped in a timely manner, I got great pack Friday and cyber Monday deals, customer service (chat) was very responsive and helpful, and when I needed to exchange a large item, they were so very accommodating. I am especially want to thank MATT IN BIKES AT APPLE GLEN IN FORT WAYNE as he was so nice and patient and good to me!! Next Christmas, I’m shopping at Dicks!!!!
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Posted 3 years ago
Great customer service!!! Whoever is recruiting employees, needs to do it nationwide. The 2 reps I spoke to, David and Sue had great customer service. They were very nice, showed empathy, and was enthused throughout the call.
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Posted 3 years ago
I went to the Monroeville Mall store for some half- price energy drinks that I know they keep right by the front door in the bargain bin. I grabbed them all without counting how many I had and, when the clerk told me my total, I paid, but thought to myself, "Wow. I must have gotten more than I thought!" Well, when I got to the car I checked the receipt and, sure enough, she had charged me full-price. I traipsed back into the store and the manager couldn't have been nicer. She took me right away and gave me the money back I had been overcharged, all the while smiling and basically treating me like a friend rather than a nuisance, which is what most managers do with people with returns. I love the store as well. It has everything you could want pertaining to sports. Their clothing is so well-made too! I highly recommend this store.
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Posted 3 years ago
Friendly service on the floor and at the register. Fast and efficient.
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Posted 3 years ago
Bought a TaylorMade bag online from Dick's and found it cheaper on another website and was given an instant $22 refund on the spot. Thanks so much to Customer Service Rep: DeeDee in Houston, Texas. Highly recommended
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Posted 3 years ago
The guy Roy at Countryside Location and his co-worker who I forgot the name of where very patient with me at the curbside pickup for a bike! My dad is going to love the bike for his 60th birthday! Thanks again!
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Posted 3 years ago
Due to the issues all are experiencing with COVID-19 I was under the impression, i'd not receive the shirt ordered for my husband. However, I was wrong. Very happy but honestly was understanding if it didn't work out. THANK YOU!
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Posted 4 years ago
Best customer service experience I have had in a long time.. Emma the cashier was sooo sweet to my Daughter and I. She was all smile 😊 with all her customers, Black,white and etc. it was a breath of fresh air .. Thanks Emma and keep it up. Town center Store number 2401
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Posted 4 years ago
DICK'S Sporting Goods is rated 1.8 based on 162 reviews