DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.95

2.0 Rating 284 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

2.0

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an online order for a exercise bike for pickup at the Southwest Plaza Store. I started to drive over for pickup and was sent a notification the order was cancelled even though it showed 4 in stock. I went to the store and told there were 4 on hold and waiting for pickup. Dave and Annie helped me in finding the bike at another store and put it on hold for me. They spent approx 25 minutes helping me out. I really appreciated their efforts.”

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Posted 4 years ago

“I did the majority of my online shopping at Dicks! They were AMAZING!!! Everything shipped in a timely manner, I got great pack Friday and cyber Monday deals, customer service (chat) was very responsive and helpful, and when I needed to exchange a large item, they were so very accommodating. I am especially want to thank MATT IN BIKES AT APPLE GLEN IN FORT WAYNE as he was so nice and patient and good to me!! Next Christmas, I’m shopping at Dicks!!!!”

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Posted 4 years ago

“Great customer service!!! Whoever is recruiting employees, needs to do it nationwide. The 2 reps I spoke to, David and Sue had great customer service. They were very nice, showed empathy, and was enthused throughout the call.”

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Posted 4 years ago

“I went to the Monroeville Mall store for some half- price energy drinks that I know they keep right by the front door in the bargain bin. I grabbed them all without counting how many I had and, when the clerk told me my total, I paid, but thought to myself, "Wow. I must have gotten more than I thought!" Well, when I got to the car I checked the receipt and, sure enough, she had charged me full-price. I traipsed back into the store and the manager couldn't have been nicer. She took me right away and gave me the money back I had been overcharged, all the while smiling and basically treating me like a friend rather than a nuisance, which is what most managers do with people with returns. I love the store as well. It has everything you could want pertaining to sports. Their clothing is so well-made too! I highly recommend this store.”

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Posted 4 years ago

“Friendly service on the floor and at the register. Fast and efficient.”

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Posted 4 years ago

“Bought a TaylorMade bag online from Dick's and found it cheaper on another website and was given an instant $22 refund on the spot. Thanks so much to Customer Service Rep: DeeDee in Houston, Texas. Highly recommended”

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Posted 5 years ago

“The guy Roy at Countryside Location and his co-worker who I forgot the name of where very patient with me at the curbside pickup for a bike! My dad is going to love the bike for his 60th birthday! Thanks again!”

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Posted 5 years ago

“Due to the issues all are experiencing with COVID-19 I was under the impression, i'd not receive the shirt ordered for my husband. However, I was wrong. Very happy but honestly was understanding if it didn't work out. THANK YOU!”

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Posted 5 years ago

“Best customer service experience I have had in a long time.. Emma the cashier was sooo sweet to my Daughter and I. She was all smile 😊 with all her customers, Black,white and etc. it was a breath of fresh air .. Thanks Emma and keep it up. Town center Store number 2401”

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Posted 6 years ago

“Staff was friendlier than other sporting goods stores. Better quality brands as well.”

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Posted 7 years ago

“Staff was friendlier than other sporting goods stores. Better quality brands as well.”

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Posted 7 years ago

“Ordered spin cycle shorts for my daughter; great quality, but price was kind of high. However, delivery was within 5-6 days as promised.”

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Posted 7 years ago

“Bought some top quality hiking boots for winter hiking. So far, so good!”

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Posted 7 years ago

“It’s too small”

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Posted 7 years ago

“Excellent customer service”

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Posted 8 years ago

DICK'S Sporting Goods is rated 2.0 based on 284 reviews