DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.94

1.9 Rating 269 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 269 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to the Monroeville Mall store for some half- price energy drinks that I know they keep right by the front door in the bargain bin. I grabbed them all without counting how many I had and, when the clerk told me my total, I paid, but thought to myself, "Wow. I must have gotten more than I thought!" Well, when I got to the car I checked the receipt and, sure enough, she had charged me full-price. I traipsed back into the store and the manager couldn't have been nicer. She took me right away and gave me the money back I had been overcharged, all the while smiling and basically treating me like a friend rather than a nuisance, which is what most managers do with people with returns. I love the store as well. It has everything you could want pertaining to sports. Their clothing is so well-made too! I highly recommend this store.”

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Posted 4 years ago

“Friendly service on the floor and at the register. Fast and efficient.”

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Posted 4 years ago

“Bought a TaylorMade bag online from Dick's and found it cheaper on another website and was given an instant $22 refund on the spot. Thanks so much to Customer Service Rep: DeeDee in Houston, Texas. Highly recommended”

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Posted 4 years ago

“The guy Roy at Countryside Location and his co-worker who I forgot the name of where very patient with me at the curbside pickup for a bike! My dad is going to love the bike for his 60th birthday! Thanks again!”

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Posted 5 years ago

“Due to the issues all are experiencing with COVID-19 I was under the impression, i'd not receive the shirt ordered for my husband. However, I was wrong. Very happy but honestly was understanding if it didn't work out. THANK YOU!”

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Posted 5 years ago

“Best customer service experience I have had in a long time.. Emma the cashier was sooo sweet to my Daughter and I. She was all smile 😊 with all her customers, Black,white and etc. it was a breath of fresh air .. Thanks Emma and keep it up. Town center Store number 2401”

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Posted 6 years ago

“Staff was friendlier than other sporting goods stores. Better quality brands as well.”

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Posted 7 years ago

“Staff was friendlier than other sporting goods stores. Better quality brands as well.”

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Posted 7 years ago

“Ordered spin cycle shorts for my daughter; great quality, but price was kind of high. However, delivery was within 5-6 days as promised.”

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Posted 7 years ago

“Bought some top quality hiking boots for winter hiking. So far, so good!”

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Posted 7 years ago

“It’s too small”

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Posted 7 years ago

“Excellent customer service”

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Posted 8 years ago

DICK'S Sporting Goods is rated 1.9 based on 269 reviews