DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.95

2.0 Rating 284 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

Questions

Metrics

2.0

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DICK'S Sporting Goods made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Dick's on and off through the years. And several stores. Ive bought cleats, some sporting equipment for my kids, a bat that was used for 4 kids (Wow!) Over the years. For a gift to my ex for our divorce (it was amiciable) I got new golf head covers for my ex. He loved the quality and used them until he relocated to another state (they could still be on his clubs!). I used the online service once and they sent the wrong shoes and in the wrong size. I contacted them, sent them back, and they resent and it took 3 days longer than they said, which was a bummer, but i still ended with the right shoes. Overall, when we travel around, we love to cruise through Dick's. Its always clean.”

Helpful Report

Posted 1 month ago

“Great place to shop for indoor outdoor items for a reasonable price and clearance”

Helpful Report

Posted 3 months ago

“They had a variety of alot of items.”

Helpful Report

Posted 3 months ago

“I recently gave Dick's a bad review based on my experience with trying to return a fishing pole that I had bought a protection for for. The protection policy was a huge hassle however I am happy to say that someone from Dick's contacted me and made it right. Dick's went above and beyond to show me that they care about their customers and their reviews. I will continue to shop at Dick's and would recommend them to a friend.”

Helpful Report

Posted 5 months ago

“I ordered 2 pair of shoes online from Dicks for work because I was in dire need of some new shoes. The service was pretty fast and the site was easy to navigate. The shoes came as pictured. Size fit perfectly as well. Will definitely consider ordering from Dicks again in the future”

Helpful Report

Posted 1 year ago

“Treadmill delivered yesterday. Immediately before walking out the door, installers informed us that it would be $30 for them to take the box. Dick's website says: Room-of-Choice Delivery & Assembly Your item will be delivered into the room of your choice, including one flight of stairs up or down. Your item will then be unpacked and fully assembled. All packaging will be removed after the assembly is complete. https://www.dickssportinggoods.com/s/shipping-information Manager said salespersons are supposed to inform customer about this. Ours did not. Slip-up there. But the responsibility actually falls on corporate for lack of transparency/correct information on their website. Not happy!”

Helpful Report

Posted 4 years ago

“Easy ordering and decent ship time”

Helpful Report

Posted 6 years ago

“Good selection and some reasonable prices, but you have to watch and know what is a good deal because some items are overpriced.”

Helpful Report

Posted 7 years ago

DICK'S Sporting Goods is rated 2.0 based on 284 reviews