DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.93

1.9 Rating 298 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

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“I looked everywhere for some sweet sweat could not find it anywhere luckily found it at Dick's Sporting Goods at a reasonable price”

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Posted 3 months ago

“Very helpful!”

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Posted 3 months ago

“I would give a zero if I could. Places an order twice, once online and reorder by phone, and it was cancelled both times. Called for a third try and they would not talk to me because the order was in my wife’s name despite the day before they had no issue talking to me. WORST CUSTOMER SERVICE EVER!!”

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Posted 3 months ago

“The store associate was rude and not helpful”

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Posted 3 months ago

“Loved my on clouds”

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Posted 4 months ago

“I had an issue with a purchase and customer service handled and fixed the situation quickly and efficiently”

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Posted 4 months ago

“Went into the store looking for a new driver or a new shaft for my existing one. After standing at the counter for a good bit I finally walked to the front register and asked for assistance. After a while a young man came over but appeared to be totally uninterested in helping me. He told me if I knew exactly what I wanted he would order it. I was hoping to find out what would best suit my swing… so I walked out and went to my country cub pro shop and after trying both a new driver and a couple of new shafts, I found a solution to my problems. DON’T waste time going to Dicks!!!”

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Posted 4 months ago

“We love shopping at Dicks sporting goods. They always have what we need, to shoes to fishing stuff for my husband and they are always a good reasonable price !”

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Posted 4 months ago

“Hi, I don't understand your site. This is the second time I've ordered a shoe and after paying, I receive messages telling me that I have to complete the order even though the money has been deducted from my account. I never received the first shoe. I don't understand. I hope you're not a scam site?”

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Posted 4 months ago

“I bought a Fitness Gear dumbbell rack yesterday at my local Lyndhurst OH location. When I tried to assemble it, the bolts wouldn't tighten because the ends were semi covered. I called the stogrre and made arrangements to bring the rack in & they would take a look at the problem. It turns out that the bolts were semi covered with a coating. A very helpful associate assembled the dumbbell rack for me in the store! A great big shoutout to Joshua!!! Thank you so much!!!”

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Posted 4 months ago

“Super clean, employees very helpful”

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Posted 4 months ago

“I’ve noticed that the Dicks sporting goods in Pflugerville in the Stone hill town center are very racist towards customers walking in the door and making sure to follow customers around the store who are just looking, they also have favoritism in their work field, if one of the managers or ur boss doesn’t like you they will schedule you less they don’t communicate with you on what you need to work on they just cut your hours. employees often talk abt other customers and workers behind their backs assuming no one has heard or noticed. I feel they need to work on their hospitality and the favoritism that goes on throughout that work company.”

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Posted 4 months ago

“Surprised by the lack of customer service in busy Pembroke Pines FL store.. Shoe dept staff consisted of a few young men who offered minimal to no info regarding brands and/or size recommendations . Customer seating was inadequate with torn vinyl upholstery. We also hoped to find high quality rowing machine(s) but the store only had 2 lower end models on display. All in all a highly disappointing experience.”

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Posted 4 months ago

“I recently bought a pair of Brooks Divide shoes. They were not the Brooks quality that I have purchased in the past. I returned them and was charged a fee. I paid the difference and purchased the Brooks Adrenaline Ghost ($130.00). They are not the quality of the older Brooks Shoes. I am sorry to say I will not return to Dicks. I feel they are selling low quality products.”

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Posted 4 months ago

“Went to buy some pickleball shoes today from Dick's sporting goods the young woman working in the apartment didn't seem to want to be bothered to wait on me the shoes are stored on the back so I couldn't get my size she got me two different sizes drop them off and left again not to be found there was a another woman in the shoe department but she didn't seem to be want to be bothered dealing with customers I would give you a customer service score of zero the store appear to be full of employees there is only about 10 cars in the parking lot for customers it wasn't like they were busy or anything management at Dick's need to find out how the motivate their employees to take better care of their customer”

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Posted 5 months ago

“I bought a helmet on march 2025. The helmet was made in 2020.”

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Posted 5 months ago

“Great place to shop for indoor outdoor items for a reasonable price and clearance”

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Posted 5 months ago

“I would give this a zero stars if I could. I have nothing but issues anytime I order something. I ordered cleats yesterday for my son who needs them today since his ripped. They were quick to take the money out of my account but say they don't have an order for me. I have had to many issues with this company and will not shop here again.”

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Posted 5 months ago

“Their “rewards” program is a joke! Spent $1500 on a purchase and received $10 rewards! Could have saved money at my local golf club!”

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Posted 5 months ago

“They had a variety of alot of items.”

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Posted 5 months ago

DICK'S Sporting Goods is rated 1.9 based on 298 reviews