I experienced the worst service I've ever had in recent memory at the Dick's Sporting Goods store in Cedar Park. I was gifted a pair of vert nice OluKai Men's Hokua Sandals and went in to pick them up. As I came to the counter and the person finally found my order... they looked too small. I asked to try them on and they were indeed WAY TOO small. I asked if I could exchange them for a larger pair of the exact same shoes. I was told yes and to just go into the store and find the larger pair. When I came back the same person at the counter asked me for my credit card. I told him this was just an exchange from a gift to me. He said that he canceled the order and that I now needed to pay for the item. REALLY? A supervisor came over and immediately told me it was my fault because I didn't tell them the whole story. I was never given the chance to tell my story... I was told to go and exchange them! Well, I ended up having to call the person who bought me the shoes, but the supervisor said that because the credit card he used was an online order that he would have to come into the store (PHYSICALLY) to bring in his credit card. WHAT????? They were treating me as if I were some kind of thief. I ended up just buying the shoes myself. Thanks to Dick's- I had to pay for my own gift for my birthday. I will never give Dick's my business again. It seems that since the pandemic they are only good with online orders and have absolutely no customer service skills. What ever happened to the customer always being right? Their policies have turned the customer into feeling like a criminal. There are plenty of other places to go to for Sporting Goods... I suggest you try somewhere else and never set foot in their establishment.