They are horrible when it comes to refunds and returns. I had a package show up missing two items. It did not have a packing slip and was packaged very poorly. I called customer service and they refused to resend or reship the item. They told me next time I should have my package shipped to another location or shop in store. I was so upset. They told me I was lying because the weight on the package matched what was in the package. I was shocked at how I was treated. I am a gold member and spend lots of money with them. I have never done a return in my life at the store. Yet I was accused of being deceitful. My package wasn't stolen to my knowledge, it was just missing items. I spoke with another representative who told me the same thing more politely. With DSG ship at your own risk. I finally had customer service contact me after listening to the calls and reshipped the items. I pray I get them and never have to work with, shop with or deal with DSG again.