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Anonymous
bad in-store experience, wishing I had simply returned my purchase. I came in to exchange 2 pairs of Under Armour pants for a different size. The desired size was not available in both pair; found 1 same and had to buy a different style. When I went to finalize the transaction, the cust serv rep Savannah (Chesterfield, MI) was less than friendly and attempted to over-charge me by doing a refund and repurchase instead of simple an exchange (holiday price $35, after holiday price $55!) when I called her out on it, she was noticeably irritated. By the way, the store was very empty and I was the only customer to be waited on at the time. I won't be going back to that Dick's location and probably no other. With brick and mortar shopping dwindling, customer service needs to be better, much better!
5 years ago
Read DICK'S Sporting Goods Reviews
DICK'S Sporting Goods has a 2.0 average rating from 284 reviews