William Hudson
DO NOT BUY FROM DICK'S online. They are unreliable, will screw up your order, and will not keep their promises to fix it. I ordered a rod for a paid-for fishing trip with a delivery date 3-4 days before. Wrong rod. I've been wrestling with know nothing/do nothing chat room and on the phone customer service people for two days now. The last conversation with a supervisor named Xavier went like this.. "so right now you are telling me that the rod that you promised would arrive today to replace the incorrect rod you sent me 3 days ago will actually not arrive today, that you will not tell me who the carrier is or when it will arrive or how to track the order, and your only suggestion is that I drive 3 hours round trip to another store that is supposed to have the item (no guarantee they won't sell it), and for my trouble, you will give me a 20% discount, which amounts to $16 dollars, and that would only be applied to my purchase 3-4 business days after I spend the whole F-ing day driving to fix your screw-up, and even though I have already paid for the damned rod. You are also telling me that the "One day shipping" you guaranteed actually means one day after it is processed for shipping, and that that could be another two days, from some carrier somewhere that you will not discuss, and the promised delivery date for the second rod that came after you screwed up the order on the first rod is actually just an estimated delivery date, is that correct? Xavier says "I am truly sorry for your inconvenience", but offers absolutely nothing else. This is company that pretends to care about it customers, but absolutely does not. You are not their priority, believe me. Please help me help them find the error in their business model by never buying anything fro them again.
3 years ago
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DICK'S Sporting Goods has a 1.8 average rating from 167 reviews

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