Matt
Terrible price matching policy - beware I had ordered a Sole E55 treadmill unit from in store yesterday 10/01, and was price matched with the manufacturer at 1499.99. The order came out to a little over 1600 with taxes. I received an email this morning that my order was cancelled due to 'out of stock'. Their website says they still have 7 Available and Ready to Ship, so I called the customer service number. After 45 mins of working with one lady, I was transferred to an escalation personnel who explained to me that they can price match the manufacturer's website at 1499.99, but as it has to be shipped it would cost me an additional 140. The Sole manufacturer's website specifically details FREE SHIPPING, and when I explained that to the lady she said there was nothing she can do and if i wanted to order through Dick's, I would have to pay the 140 for shipping. I'm going to go ahead and call it as it is - a "Dick move". So my business went to the manufacturer instead. Sorry to say, you won't be getting my business again.
3 years ago
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DICK'S Sporting Goods has a 1.8 average rating from 167 reviews

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Alice, Customer Support

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