I ordered a product and returned it because it was too big according to my tracking they received it On March 30, 2024 iMessage them on the app got a reply Take 7 to 14 days to process it. It is now April 19. I messaged them on the app a couple days ago again got a response from Christine, asking for the tracking number and the item which I messaged back to her immediately. As of today still no response from anyone. I order from other boutiques have never had this issue with any of the other ones. They also don’t provide a phone number where you can call them directly or an email address where you could actually email them. I definitely not anything from them again. Buyers BEWARE!!!