Just ordered their Fan/ heater for my in laws who are elderly and finding this summer heat too much to handle! ( spent £60 extra for the dual purpose version as we all know Btish Weather is Fickle!) I personally have always used a DYSON vacuum as we have cats and dogs and it is the only machine fit for the job of dealing with pet hair! Also the high price is offset by the fact that mine have lasted for years and years of hard use with great customer service stepping in and sorting any issues! The fan is an instant success. It was delivered to their door for Free by Noon the next day after I placed the order! I already has changed their lives from being lethargic and uncomfortable to feelin happy and less stressed. It is Not and air conditioner which some people seem to expect. It is a beautifully designed tower of breeze that does what it says "on the tin!"I imagine the heater mode will also be efficient too!