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Dyson Reviews

4.1 Rating 51 Reviews

78 %

of reviewers recommend Dyson

Company Reviews

4.1

Based on 51 reviews


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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience. We paid $700 on a Dyson Cordless Vacuum. I had to return it in order to get a replacement sent. It has now been months Dyson has my money & my vacuum. It stopped working properly after a few months. I reached out to them & have been waiting months for a replacement. I have had to spend countless hours on phone via email & even chat trying to get this resolved. Every single associate apologizes and says that Dyson stands by their products and has amazing service, and wants to help us fix it. I’ve been told three times that they would expedite the new unit & Here I am another month has gone by and I’m having to contact them again. Unless you have disposable income that you just wanna throw away Not purchasing a Dyson. Any type of Dyson. The service is horrific, Beyond frustrating, unresponsive And just an overall disappointing experience. If I could give them negative stars, I would absolutely do that. I do not recommend Dyson nor would I recommend it to my family or friends.”

Posted 3 weeks ago

“I would give zero stars if I could. I will never buy any Dyson machine ever again. Having been a fan for years and wanting to support a British company. I paid to get my machine fixed in June (five whole months ago). It’s still not fixed after an ENORMOUS number hours of talking to customer services and repeating the same questions AGAIN AND AGAIN AND AGAIN right from the beginning of the whole story and all the tests they want to run though AGAIN AND AGAIN AND AGAIN. And THREE WHOLE DAYS waiting at home for them to collect the machine, which they didn’t. I gave up and asked for a refund and told the repair is NON REFUNDABLE even though my machine hasn’t been fixed. I plan on telling everyone I know. Awful awful treatment of your faithful customers.”

Posted 5 months ago

“I call the customer support line and nothing leads to vacuums. Dead end. So I go to chat and try a couple things they suggest, then it says "Can't chat, try later," or something like that. I had tried once before too and never got through. The product worked but you have to clean all dust and dirt by pulling it out with your hand. After 7 years it starts and stops. I'd like to buy a new one but I had quick questions for them and I can't get through. This is DC44 Animal vacuum.”

Posted 1 year ago

“Terrible customer service. My vacuum cleaner broke so I contacted their WhatsApp customer service. I told them my issue and they said they couldn't help me without my personal information. I honestly do not see a single reason why any of my personal information is needed for someone to troubleshoot a household appliance. Why do they REQUIRE my Name, Email Address, and HOME ADDRESS to troubleshoot a household appliance?”

Posted 2 years ago

“Product I was given was faulty and Dyson 5 weeks on after 2-3 calls a week have failed to arrange a successful exchange! Fobbed off by multiple agents and no escalation call back after 3 weeks of waiting. Manager didn’t call back. Left to try and solve their problem on my time. Shocked that such a big brand and expensive product has such poor dysfunctional customer service. No satisfactory resolution and no compensation for my time and trouble. Disgraceful. I will never buy another Dyson product again.”

Posted 2 years ago

“I got a rubbish product with rubbish customer service....I wasn't rude but when I realised things weren't going to be resolved...I told them I understood the fact that they personally don't design their products but what has happened on their side was genuinely disappointing and I would lying if I said I was happy... I wished her all the best though. Then as I'm about to hang up the girl on the phone literally begs me to let her do her 3 minute sales pitch about their latest products....Like she would get fired if she didn't 🤣 So I felt sorry for her personally and sat and listened!! TERRIBLE COMPANY.”

Posted 3 years ago

“I have bought several products from Dyson and found each one has provided outstanding quality and performance. Slick design and longevity, these products just work!”

Posted 4 years ago

“Better than expected, great hairdryer . Doesn’t do much else.”

Posted 4 years ago

“In addition to being overpriced the products are not as good. The batteries don't hold charge, all their vacuum's are difficult to clean and the suction power deteriorates quickly. Not worth the money. Their customer service stinks too. As my wife likes the products I ordered an Airwrap online. Payment was authorized but Dyson cancelled the order. Upon calling customer services and speaking to the Manager Jamie, I am deemed a security risk. LOL Really? Tip for Dyson, if you prefer not to do business with me that's ok, but don't block the money on my card and keep it for ten days. Abbort the transaction before!”

Posted 4 years ago

“Called about a part on a relatively new vacuum. Couldn’t have been more helpful. New part arrived next day! Great service and advice. Easy to contact and very keen to help.”

Posted 4 years ago

“Great customer service. Been with Dyson for over 15yrs and will not go elsewhere!”

Posted 5 years ago

“Dyson supersonic hair dryer is next to useless only works for a few minutes then cuts out. Have tried to get it repaired from John Lewis but have to pay £99 for them to collect even though we have a proof of purchase receipt. Have given upon Dyson products and just got a new shark cordless which is way better than the prevous Dyson we used to buy. Sad to see such a British icon losing its way.”

Posted 5 years ago

“Boyght a nww hover Dyson animal fantastic works very well bes5 thing as a hover had a little problem rang them talked to a sales adviser problem sorted very happy...”

Posted 5 years ago

“I contacted Dyson was a spare part for my vacuum.. Got great service and an engineer called to the house and fitted the spare part effortlessly. While I spoke to customer services I was recommended to try the Dyson V6 Animal Cordless vacuum cleaner. Customer services gave me a fantastic deal which included extra tools and said that I could use it for several months trial and if I was not happy to return for full refund.. Well it arrived quickly and well packaged, we have been using it now for over a year and to be honest it is brilliant. We don't even use the vacuum that was repaired...The only reason I didn't give it 5 stars is because the battery only lasts about 5 mins but its suprising how much you can do in 5 min in the house and car......Defo would recommend”

Posted 5 years ago

“They didn’t tried to place an order but was cancelled each time they informed me I didn’t meet the criteria please feel free to contact me for more info (yes I know I find it hard to believe)”

Posted 5 years ago

“The products are very well made reliable and sturdy and also look good.”

Posted 5 years ago

“Beautifully designed items...always the best”

Posted 5 years ago

“Excellent replaced vac no problem my gripe DHL waited in all day no call no delivery, said they lost parcel, okay inform me now lose another day one word - useless”

Posted 5 years ago

“I ordered a power pack for my Dyson V6 from Dyson, very helpful indeed. I will always order direct from Dyson for any Dyson product.”

Posted 5 years ago

“A Big Ball vacuum cleaner purchased recently in the Uk had several faults however when I contacted Dyson to complain about it they only referred me to videos on how to operate the machine and regarding a broken part said they were unable to help as I had taken the vacuum to my villa in Spain. Under an international guarantee they suggested I wrote to Dyson in Spain, but offered no email address for the department. As I can not write in Spanish or find where to write to this will be difficult. Very dissatisfied with both the machine , which was expensive, and the company. I will certainly not buy another product from them !”

Posted 5 years ago

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Dyson is rated 4.1 based on 51 reviews