Dyson Reviews

4.1 Rating 50 Reviews
80 %
of reviewers recommend Dyson
4.1
Based on 50 reviews
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Anonymous
Anonymous  // 01/01/2019
I would give zero stars if I could. I will never buy any Dyson machine ever again. Having been a fan for years and wanting to support a British company. I paid to get my machine fixed in June (five whole months ago). It’s still not fixed after an ENORMOUS number hours of talking to customer services and repeating the same questions AGAIN AND AGAIN AND AGAIN right from the beginning of the whole story and all the tests they want to run though AGAIN AND AGAIN AND AGAIN. And THREE WHOLE DAYS waiting at home for them to collect the machine, which they didn’t. I gave up and asked for a refund and told the repair is NON REFUNDABLE even though my machine hasn’t been fixed. I plan on telling everyone I know. Awful awful treatment of your faithful customers.
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Posted 4 months ago
I call the customer support line and nothing leads to vacuums. Dead end. So I go to chat and try a couple things they suggest, then it says "Can't chat, try later," or something like that. I had tried once before too and never got through. The product worked but you have to clean all dust and dirt by pulling it out with your hand. After 7 years it starts and stops. I'd like to buy a new one but I had quick questions for them and I can't get through. This is DC44 Animal vacuum.
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Posted 1 year ago
Terrible customer service. My vacuum cleaner broke so I contacted their WhatsApp customer service. I told them my issue and they said they couldn't help me without my personal information. I honestly do not see a single reason why any of my personal information is needed for someone to troubleshoot a household appliance. Why do they REQUIRE my Name, Email Address, and HOME ADDRESS to troubleshoot a household appliance?
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Posted 2 years ago
Product I was given was faulty and Dyson 5 weeks on after 2-3 calls a week have failed to arrange a successful exchange! Fobbed off by multiple agents and no escalation call back after 3 weeks of waiting. Manager didn’t call back. Left to try and solve their problem on my time. Shocked that such a big brand and expensive product has such poor dysfunctional customer service. No satisfactory resolution and no compensation for my time and trouble. Disgraceful. I will never buy another Dyson product again.
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Posted 2 years ago
I got a rubbish product with rubbish customer service....I wasn't rude but when I realised things weren't going to be resolved...I told them I understood the fact that they personally don't design their products but what has happened on their side was genuinely disappointing and I would lying if I said I was happy... I wished her all the best though. Then as I'm about to hang up the girl on the phone literally begs me to let her do her 3 minute sales pitch about their latest products....Like she would get fired if she didn't 🤣 So I felt sorry for her personally and sat and listened!! TERRIBLE COMPANY.
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Posted 3 years ago
In addition to being overpriced the products are not as good. The batteries don't hold charge, all their vacuum's are difficult to clean and the suction power deteriorates quickly. Not worth the money. Their customer service stinks too. As my wife likes the products I ordered an Airwrap online. Payment was authorized but Dyson cancelled the order. Upon calling customer services and speaking to the Manager Jamie, I am deemed a security risk. LOL Really? Tip for Dyson, if you prefer not to do business with me that's ok, but don't block the money on my card and keep it for ten days. Abbort the transaction before!
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Posted 4 years ago
Dyson supersonic hair dryer is next to useless only works for a few minutes then cuts out. Have tried to get it repaired from John Lewis but have to pay £99 for them to collect even though we have a proof of purchase receipt. Have given upon Dyson products and just got a new shark cordless which is way better than the prevous Dyson we used to buy. Sad to see such a British icon losing its way.
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Posted 4 years ago
They didn’t tried to place an order but was cancelled each time they informed me I didn’t meet the criteria please feel free to contact me for more info (yes I know I find it hard to believe)
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Posted 5 years ago
My Dyson AM07 fan only cost me 350 hard-earned £££ and developed black exhaust-like marks where the air is forced out of the loop despite very little use in a room regularly cleaned with one of their V6 vacuum cleaners and after submitting photos to Dyson I was informed that "this is unusual but don't worry about it". Won't be buying Dyson products again if this is their attitude when they sell you faulty products and I suggest you don't buy from them as they don't respect customer loyalty! It's your loss Dyson as I was going to buy my girlfriend the V10!
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Posted 5 years ago
Dyson is rated 4.1 based on 50 reviews