A Big Ball vacuum cleaner purchased recently in the Uk had several faults however when I contacted Dyson to complain about it they only referred me to videos on how to operate the machine and regarding a broken part said they were unable to help as I had taken the vacuum to my villa in Spain. Under an international guarantee they suggested I wrote to Dyson in Spain, but offered no email address for the department. As I can not write in Spanish or find where to write to this will be difficult. Very dissatisfied with both the machine , which was expensive, and the company. I will certainly not buy another product from them !