I contacted Dyson was a spare part for my vacuum.. Got great service and an engineer called to the house and fitted the spare part effortlessly. While I spoke to customer services I was recommended to try the Dyson V6 Animal Cordless vacuum cleaner. Customer services gave me a fantastic deal which included extra tools and said that I could use it for several months trial and if I was not happy to return for full refund.. Well it arrived quickly and well packaged, we have been using it now for over a year and to be honest it is brilliant. We don't even use the vacuum that was repaired...The only reason I didn't give it 5 stars is because the battery only lasts about 5 mins but its suprising how much you can do in 5 min in the house and car......Defo would recommend