Terrible service. Would never buy from Easons again. I ordered and paid for a book over three weeks ago. I still don't have it. I have emailed their customer service repeatedly and each time they send a standard email telling me that my order is complete. The last email I sent requested a refund of my money, as it is clear at this stage that they do not plan on providing me with the book that I purchased from them, but they have not responded to my email. I won't hold my breath waiting for the return of my money. I actually cannot believe how poor their customer service is. Well essentially there is no customer service, just a copied and pasted response saying my order is complete. I will never purchase from them again. It is particularly irritating as I can purchase books cheaper from Book Depository but chose to purchase from Easons to support an Irish company and help keep workers in jobs during the current pandemic. I regret that decision as I now have to purchase the book from Book Depository anyway and Easons are obviously happy to keep/steal the money I gave them for the book they they not provide.