Save yourself alot of hassle and Steer Clear! Absolutely dreadful service. Unfortunately I placed order for school books with online service of this company ..no sign of order arriving on time for start of school and was told order not even picked yet at warehouse and when I asked for refund I was refused...I made subsequent attempts to contact customer service and was met with music being played down the line ..gave up after 15 minutes of this.I received email saying Do Not Reply...tried customer care line again..no answer but for a recorded message saying this voicemail was not manned. This online "service" has clearly messed up big time on school book orders.I would suggest they don't take an order if they cannot process it on time. Absolutely disgraceful service...if you want to save yourself alot of hassle and expense then steer well clear of this company...I know I will never ever be trusting an order to them again.