Do NOT rent any books from them or if you do you better take a picture/video of them when you get them and report any slight fold/tear to pages and then take a pic/video of them before you return them. When you rent a book you assume it will have general wear and tear and I didn’t think anything of it when it came with the back cover corner torn. They charged me for a “damaged unusable book” that was far from unusable. Then to top it off, they didn’t send me my book back that they just charged me for they were “recycling it” in other words probably putting a little tape on the torn edge and renting it back out. Like how is that ethical. If you charge me for it it’s mine! They said i could pay $12 to have it shipped back to me. I have never been so disappointed in a customer service department. To think they would do this to poor college kids is disgusting.