I buy Ecco footwear across the world from the UK to Australia. I have many pairs of Ecco shoes and never fail to be impressed by Ecco products and customer service. I would particularly like to highlight your Oxford, UK store where I was the recipient of Anna’s most impressive level of professionalism and care. She went above and beyond in every way to ensure my satisfaction and displayed the sort of courteous, attentive service that I miss from the past and is hard to find these days. Anna made my purchase of beautiful black nubuck Grainer Chelsea boots a memorable overseas experience. To Anna, my compliments and I wish you well.