They've stolen my money and boots. I've had the most distressing experience. I was asked to send my faulty boots in. They've sent a low value voucher and they're asking me to pay for them. The customer advisor yelled at me on the phone and she was the most condescending human that I have ever dealt with. I've never felt this upset. As the company is European with no British presence, I am now having to reach out to trading standards to see if I can open a small claims court case against this company. Every member of staff has REFUSED to share to any line of escalations.