I do like the shoes and have several pairs. However I recently returned a pair because they were uncomfortable. They were received by Ecco on January 12, 2024. It is now the 23rd and as previous posters have said, the customer service is simply terrible. No telephone number, chat service never available, so you must email. And then you will be told to expect up to 4 weeks for a refund. Sorry Ecco, not good enough. I have returned other items to other retailers since returning these shoes, and I have received those refunds. I will not do business with Ecco any longer. You won't be able to sit on my money again!