I'm writing for customers to be aware of Ecco's policies. I have been trying to reach someone at Customer Service for weeks and have mainly received generic content emails telling me about their return policies. The email says returns are processed and refunded in 2-4 weeks. A MONTH to see your money back?? Worst of all, 2 of the pairs they sent me were damaged and had some sticky, white stuff all over the sole that was unwashable. I sent everything back pretty promptly and it was received back at Ecco Jan 5. I've been fighting ever since to get an answer or more importantly a refund. This really amounts to fraud at this point when no one is responding at the company so I can't escalate anything. Also they're keeping all the money while not answering so before I get my credit card merchant involved, I truly have no idea if and when they plan on giving customers back their money. Very shady and please save yourself the trouble!