Ecco had been my mother’s go-to shoe… Ecco had been my mother’s go-to shoe for many years until her latest experience with poor quality and non-existent customer service. The latest pair (sandals) had been worn one season and stored over the winter in the original box with the silica gel packets included when purchased. With a purchase price at Nordstrom’s of $169.99, she reasonably expected to wear them again this past summer (2023). To our surprise, the soles were cracked and chunks of sole fallen off in the box. We emailed Ecco in mid-October, 2023, for help with no response. We emailed Ecco again on November 30, 2023, requesting a response but none has come to date (February 11, 2024). There is no customer service number to call and Ecco’s chat feature says it is unavailable. After researching this issue, I have found there are literally hundreds of similar complaints from consumers regarding defective soles and no customer service options. We would NEVER recommend Ecco shoes after this awful experience. Shame on you Ecco for terrible customer service and deteriorating quality!