I purchased a shoe from ECCO USA around 9 weeks ago. They charged my credit card and after a few days, I received a UPS tracking number. It indicates that a label was created, and a delivery date be provided ASAP. After waiting more than 2 months, I never received the item. I contacted the ECOO USA customer service. They are not helpful at all. It seems that customers not receiving their packages is pretty normal for their company. And more interestingly they told me that according to their policy, they cannot send the item for me because more than 30 days have passed!!! Do NOT purchase any item from ECOO USA. Here is the reference number of my correspondence with their customer service: [ ref:!00D1r0tNNo.!500QA0CmDsC:ref ]