Ecco Canada has a lot to learn about customer service. First of all, they will not issue a return shipping label, so not only will they charge you to ship the product (depending on the amount of your purchase), you have to pay to return the items. This is not clear on the website. I live 10 minutes from the return depot. I asked if I could drop off the return, rather than incurring shipping costs. Nope - no way - that would be way to easy for the customer. While someone does respond via email, they are little robots that simply write back and tell you f**k off in a nice, passive way. No real effort to assist the customer. I returned the shoes because the price did not reflect the quality of the materials and construction. No value here. Buy your shoes elsewhere.