I've been an Ecco loyalist for the past 10-15 years, but the last few pairs I've purchased have been significantly lower quality. Poorer and poorer quality leather. The sole seems spongy and not like they used to be. Also, dealing with their customer service used to be great, but recently, they are very, very nasty and are more interested in sticking you with fees than standing behind the quality of their products. Very sad when a once great brand starts shooting their loyal customers in the foot (pun intended) with poor quality/service to save a few bucks.