Awful customer service. They are condescending when you seek help. My shoes were huge when they arrived. Far bigger than other shoe brands. I had to pay to send them back which I did with Canada Post. It cost $25. A few days later they went on strike I asked if I could wait until the strike was over to return them. I was told I had to send them back within 30 days. It made no difference to them concerning the strike. UPS charged $35. So my $180 shoes will cost $60 to send back. When I sent emails each response showed no attempt to help. This is a usual situation that I have no control over nor do they. They could have waited until the strike was over for me to return the shoes but refused to do so. The final reply was condescending in tone. Disappointing.