I bought a pair online, it turned out to be the wrong size. I contacted Ecco via email to merely exchange the shoes for a larger size, their reply was that Ecco shoes can not be exchanged even though I stated that they have never been worn and that the shoes are still in the original box with the invoice. Unfortunately, they only allow 30 days for the exchange which I wasn't aware of their policy. I believe their corporate policy needs to be changed. Needless to say, I will never consider buying another Ecco pair. There are plenty of other alternatives on the market.