I am writing to share a complaint regarding a highly unsatisfactory and deceptive experience I have encountered with your company. On late June 2023, I purchased a flight through eDreams. During the booking process, I was presented with what appeared to be a promotion related to the flight I was purchasing. There was no clear indication that by accepting this promotion, I would be automatically enrolled in your "Prime" service. As a result, I unknowingly subscribed to a service I neither wanted nor needed. To my shock and dismay, I recently discovered that eDreams has charged me a fee of 69.99 euros for this "Prime" service, which I was unaware of and have never utilized. There was no prior notice or reminder of the upcoming charge, which further exacerbates the issue. Upon contacting your customer service team, I was informed that eDreams would not be refunding the 69.99 euros. This response is wholly unacceptable, considering that the subscription was unsolicited and the charge unauthorized. The manner in which this "Prime" service was disguised as a promotion is misleading and unacceptable. Furthermore, the refusal to issue a refund for a service that was never used is unjust and contrary to fair business practices.