“eDreams Prime’s auto-renewal practices are extremely poor and demonstrate a blatant disregard for consumer rights. Despite regulations requiring transparency and pre-renewal notifications, the company does not send renewal reminder emails, leaving customers at risk of being charged without proper notice or consent.
The cancellation process is unnecessarily complicated and hard to navigate, making it difficult for consumers to stop the subscription. Overall, the company prioritizes retaining customers over fair treatment, and their approach to subscriptions is opaque, inconvenient, and frustrating.
As a consumer, I strongly advise against using eDreams Prime. Avoid at all costs — dealing with this company is time-consuming, stressful, and unsatisfactory.”
“impossible to cancel prime subscription, call them many time but they keep you waiting for 10minutes without any answer , no help centre , not answering email ...... disaster ,,,, do not use them”
“Unauthorized eDreams Prime charge of $89.99 after a 2023 booking
I booked a flight with eDreams in June 2023 (Cairo → Sharm el-Sheikh) and never knowingly subscribed to any paid “Prime” membership. I only used the service once, and there were no renewal charges in 2024 or 2025.
Unexpectedly, in 2026, eDreams charged me $89.99 USD for a “Prime renewal” I never agreed to. I have contacted customer service several times, but they keep refusing a refund, citing company “policy.”
This charge is clearly unauthorized, and I have now filed a formal complaint with consumer-protection authorities.
I hope eDreams will review my case seriously and process the refund as soon as possible.”
“Pathetic process
No help at all after you book.
Contacting chat service they will not help
Overall don't try to book with this website just to save penny's....”
“They have charged me 79.99 pounds for 4 years for a service I am not even using and you have to call a UK phone number to cancel it, they make you wait 2 minutes and cancellation takes 5 minutes, you have to pay international call rates for that if you don't live in the UK. They don't put a cancel button for an online travel agency website where you can add a new payment method or book a flight online, but no cancel button. They practically make money from people who don't realize that they are a member and no refund is offered.”
“It's a company that has a 1.1 rating, and it's a generous one.
Try opting out of prime subscription. Once you are dumb enough to pay, you're in it for life.
Not worth it, should be sued of out existence.”
“Booked a 1-way flight, took 1 full day to confirm. They confirmed a round trip flight on the wrong date! 1-hour hold times online to cancel, said they would not refund… still awaiting resolution 3 days later and I need to fly out next week…”
“THIS IS THE WORST SERVICE EVER, I PAID FOR A FLEX FARE WICH ALLOWS A CHANGE OF NAME, WHEN TRYING TO MAKE THAT CHANGE DUE TO AN ERROR IN WRITING THEY WILL NOT DO IT AT ALL, AND A I HAD TO LOOSE MY TICKET, WILL NEVER USE THEM AGAIN, AND I DO TRAVEL A LOT SO THANKS FOR THE TERRIBLE SERVICE!!!”
“WARNING DO NOT BUY FROM EDreams They are irresponsible, unprofessional, don't respond when there are problems, and overcharge. TERRIBLE COMPANY DON'T USE THEM!!!”
“My experience with eDreams has been extremely bad and frustrating. I honestly feel misled.
I purchased their “Price Freeze” service. eDreams confirmed by email that my flight price was frozen for 3 days at 1,137.16€ (Barcelona – Córdoba – Barcelona).
Within the valid period, I tried to complete the purchase.
The app showed: “Update: this flight is sold out” and did not allow me to book the frozen price.
So what is the point of “freezing” a price if you cannot actually buy the flight?
Because I urgently needed to travel, I was forced to buy the exact same trip (same outbound and return, same dates, same schedule, same route, same stopover) but this time for 1,554.80€.
👉 Frozen price: 1,137.16€
👉 Final price paid: 1,554.80€
👉 Extra paid due to their failure: 417.64€
This was the same flight, only much more expensive because their “Price Freeze” simply did not work.
I contacted customer service four times by phone. The experience was disastrous: agents did not properly understand Spanish, did not understand the problem, gave automatic answers, and provided no real solution at all.
eDreams now claims that Price Freeze “does not guarantee availability”, which means they sell a service that does not guarantee you can actually buy the flight. That is completely misleading.
Conclusion:
❌ Misleading service
❌ Price protection that does not protect anything
❌ Constant price changes
❌ Terrible customer service
I have formally requested a refund of the difference.
I will never use eDreams again and I strongly recommend booking directly with airlines or with more transparent platforms.”
“Using eDreams was my worst experience ever. I couldn't check in online because they used their own email address for the airline booking. The airline required a verification code sent to that email, but eDreams never provided it to me.
As a result, I was forced to check in at the airport counter and pay an extra €50. This is ridiculous! Why should I have to pay a check-in fee on top of my ticket price just because eDreams failed to provide the necessary login details?
I strongly advise everyone to avoid this company. You will go crazy trying to deal with their check-in process. To make matters worse, there is no way to contact their support without paying for it, even though this issue was caused by their technical failure. It is absolutely insane. I have never had to write such a negative review for a service before.”
“I booked two flights using their so-called free trial of the Prime membership and used the $1 fare-freeze feature to hold the tickets. However, when I went to complete the purchase, I was told that the rate was no longer available due to a “system glitch” and that I would need to wait 15 days. This is ridiculous and feels misleading. I called customer service 2–3 times to request an alternative way to book the tickets, but the representative, Salman, said there was no option other than waiting 15 days. Overall, this was a very frustrating experience and a complete waste of time.”
“There are no real benefits. there are many hidden charges. For any cancellations, they deduct more than $90, even when the airline does not charge anything.”
“Unauthorized Prime renewal & hard cancellation
I signed up for an eDreams Prime trial. It later renewed into a paid yearly plan without clear notice, and money was taken from my account. I cancelled Prime from my account on the website, but I was charged again this year anyway.
Cancellation support feels intentionally limited, and I shouldn’t pay for a service I’m not using. I’ve asked for an immediate cancellation confirmation and a full refund for the latest charge. Until this is resolved, I do not recommend eDreams.”
“This company makes you fill out a bunch of information and offers tons of services you don’t need. When you click to purchase the tickets, they double the price and claim it depends on seat availability. Funny thing is, I tried to buy the same ticket weeks ago and they did the exact same thing for the same reason. Such a scam.”
“I genuinely find it fraudulent for them to still want to take money every month even after I have unsubscribed and canceled the membership.I called and asked for them to stop the monthly debit orders and basically told me they can't until a year is finished which is unfair because canceling means I don't need it anymore.
Is it a cult that I can't get out of. The travel voucher they gave is basically useless I since I told them I don't travel that much.
I mean what's so hard about canceling a subscription,it's clearly not a yearly subscription if you're taking my money per month.
Your policy is plain fraud,the agent was polite but the help is not enough because what I need is a complete cancelation I can't pay for the 1 flight I booked with you guys for the whole year.
You surely can completely it but you're choosing not to.I don't need it I don't want the half price.I need the debit orders to stop completely.
What's so hard about that😠”
“IBeware: eDreams - A Nightmare Experience'm writing this review to warn others…
I'm writing this review to warn others about my terrible experience with eDreams, a travel agency based in Spain. eDreams website and app are a joke - the UI/UX design is faulty, and I got stuck in a loop without getting any results.
eDreams incompetence cost me $750, not to mention that I lost another $1,200 in value due to eDreams internal errors, which eDreams denies. I strongly advise everyone to avoid eDreams and use a different travel agency. The seeming benefits of their Prime membership aren't worth the risk.
I've lost trust in eDreams, and I hope others can learn from my mistake. Choose a different travel agency to avoid similar problems.”
