“I did not request to subscribe for eDreams subscription. You charged me without any notification. I would like this canceled immediately and my money refunded into my account.”
“The Thomas Mitchell Team showed me what true support looks like. I reached out during a time when everything felt confusing, and their calm, attentive approach immediately put me at ease. They didn’t jump in with quick solutions—they listened first, deeply and sincerely.
What touched me most was how committed they were to making sure I felt understood. Their guidance helped me rediscover my own strength and see possibilities I had been too overwhelmed to notice. I’m so thankful for the comfort, clarity, and confidence they helped restore in me.”
“The Thomas Mitchell Team showed me what true support looks like. I reached out during a time when everything felt confusing, and their calm, attentive approach immediately put me at ease. They didn’t jump in with quick solutions—they listened first, deeply and sincerely.
What touched me most was how committed they were to making sure I felt understood. Their guidance helped me rediscover my own strength and see possibilities I had been too overwhelmed to notice. I’m so thankful for the comfort, clarity, and confidence they helped restore in me.”
“Avoid it at all costs! I booked a flight Tirana-Miami with a transit in Rome. Only the first segment of the flight from Tirana to Rome was confirmed while the main part of the flight was cancelled. All this without telling me first. They charged me for the first segment of the flight and included 318 EUR as service fee. They called it intermediate service fee. In total they charged me 585 EUR for nothing! I did not want a 20 day trip to Rome! I can't use that flight and it's been two weeks and I haven't got my money back yet. When I asked for a refund they said it was not refundable and this was against they policies! I would also want to mention that the communication with them was all automated, they was not a single person I could talk to!”
“Avoid. They sold me an insurance on checkout that I tried to use and then I couldn't use it, not only that, they made sure I couldn't request it at all. I cancelled my trip and tried to activate it and I got an automated reply from eDreams stating that my insurance didn't cover my case (they didnt even check it! it was an automated email, just stating that they dont cover something they didnt even check!)
A eDreams employee reached out to em later expressing "concern" only to be forwarded to another representative who told me I'd have to chase the insurance provider myself, something that they sold to me, and Im not being responsible for it.
Wait but wasn't it supposed to not be covered? So it was an automated low effort email after all by eDreams? Yes. This isn't a serious business. They're selling you something that they don't know if it works or not, nor do they care if it does or doesnt, and assume zero responsibility for what they sell.”
“I booked a flight through them a year ago and all these 16$ fees started coming out each month. 10 emails of getting nowhere. I found out I was member, I should have read the terms and conditions I guess . You can't cancel the membership when you sign in which is ridiculous. You have to call them and after an hour on hold I rang my bank instead and they blocked the payments fortunately. Do not book anything with them”
“I booked a flight ticket for my mother through eDreams, including a cancellation insurance. I canceled the flight in time, but despite the insurance, I never received any refund. During the ticket purchase, an eDreams Prime subscription was apparently activated automatically without my clear consent. Because of that, I was charged additional annual fees that I only noticed much later.
In total, I paid the following amounts without receiving any service:
– €273.51 (flight ticket)
– €99.99 (Prime subscription 2024)
– €119.99 (Prime subscription 2025)
It is very concerning that the cancellation was not processed properly and that the subscription was added without transparent confirmation. This experience was disappointing and costly for a service I never used.”
“It’s clear that eDreams is more focused on selling their Prime membership than providing any real value to customers. The membership offers no meaningful benefits, and their customer support is completely unhelpful when it comes to canceling the subscription or issuing refunds. It’s disappointing to see such poor service and disregard for customer satisfaction.”
“I’ve had a flight cancellation case open with eDreams for over 90 days, and I still haven’t received any update or resolution. I’ve tried multiple times to contact customer support, but it’s nearly impossible to reach a real person. The chatbot just goes in circles with unhelpful options and repeats the same message: “Our agents may be busy due to a high number of contacts, so before I look for an available agent to assist you, I’ll show you a list of topics you might find useful.”
There’s no clear way to speak to a human or even find a direct email address for support. It feels like they’ve made it intentionally difficult for customers to get help.
After three months of waiting, this level of service is completely unacceptable. Delays can happen, but leaving customers in the dark and trapped in a chatbot loop is not how a serious travel company should operate.
I’m posting this review in the hope that someone at eDreams finally takes notice and helps resolve my case. I just want a clear update and closure after months of silence.”
“Cancelled last year, charged again this year. Called them today, because they gave me a $90 voucher after taking $99 last year, cause they couldnt do a refund. What they didn't tell me was by accepting the voucher, your account is still active and they took anther $99 this year and again no refund. Absolute rubbish, they won't refund you and make it so difficult to cancel subscriptions. Avoid at all costs!!”
“I wish I had read these horrible reviews before I succumbed to their membership. They booked me a flight that was cancelled long before my flight.
I understand that they are dealing irresponsible airlines, but they are slow to give you updates. Not only there was no communication about a cancelled flight, they encouraged me to show for a flight that wasn't happening. It ended up costing me so much more trying to get a different flight at the last moment. I am not even talking about a 14 hour wait time and a heartache. Getting refund my take many calls and a 30 day wait. They promise you a discounted flight, but you fall fro a trap. I would highly discourage it.”
“eDreams is a terrible company – never book with them!
I booked a package trip to Las Vegas via eDreams (flight + hotel). What a nightmare:
My original Lufthansa flight was suddenly changed to a KLM flight. But in their system, my old booking (21–28 August) was still showing. My new return flight was on 29 August, meaning I had one extra day – yet my hotel was not extended. Result → I was left homeless for one night in Las Vegas and had to book and pay for an extra night myself.
On top of that, my checked baggage was included in my original booking, but with the new flights it was suddenly only included on the outbound journey, not the return. I contacted eDreams repeatedly about this. Every time I got the same copy-paste answer: “Sorry for the inconvenience.” Eventually, they confirmed to me in writing via email that I could pay for my baggage, submit the receipts afterwards, and they would reimburse me. After my trip, I submitted all documents and received confirmation from Samira (customer service) that everything was correct and that I would receive my refund within 10 business days.
But suddenly, everything was reversed! No baggage refund anymore, and they shifted the responsibility for the hotel to the airline. This is ridiculous: I booked a package trip with eDreams, so they are responsible. I cannot even contact the airline directly because I don’t have a booking reference with them my booking is only through eDreams. KLM and Delta both confirmed this was eDreams’ responsibility. Yet I was pushed back and forth like a ping-pong ball.
Every time I emailed or called, I only received the same useless copy-paste responses. “Sorry, sorry, sorry.” But never a solution. When I asked for proof about why my PNR number supposedly didn’t match, I got no response. I sent screenshots multiple times showing that they had promised to cover my baggage they ignored it. Samira, the agent handling my case, was conveniently “not in the office” every time I asked for her. It feels like they are playing a game, delaying things and hoping I will give up.
Well, I won’t. I have all the evidence. I’ve filed a claim with my credit card company and will escalate this with my travel insurance as well. I will not stop until I am refunded.
👉 My advice: stay far away from eDreams. They lie, they make promises they don’t keep, they push responsibility away, and they leave you stranded when something goes wrong. Scam company.”
“Avoid this mob! In my experience they take your money then totally fail to deliver their contractual obligations. As part of their 'service' they promised to provide boarding passes for my family and I on a Ryanair flight. The login credentials they sent me didn't work and they failed to fix the problem despite me sending them details, including screenshots of the process and error messages I received. I contacted them five times and each time they just sent me a generic response. 24 hrs before my flight they advised me that they couldn't check me in and just dismissively advised me to contact Ryanair, ignoring my repeated previous advice that I couldn't check in with Ryanair. I was obliged to book new flights directly with Ryanair at my own cost, which incidentally was cheaper than the fare I forfeited to this unreliable mob. In subsequent communications they have refused to accept any responsibility. Once they have your money they don't want to know you.”
“Charged me after I confirmed I had cancelled
They charge $79.99 for an annual subscription. I cancelled my renewal June 2024 and received e-mail confirmation that it was cancelled. Then in September 2025 I was notified by my CC of a suspicious charge when they tried to renew anyway. I had to call them to cancel again and they had no record of the previous cancellation, despite the e-mail confirmation. I don't trust this company and didn't really see any benefit over multiple free websites.”
“eDreams sells tickets where you unknowingly sign up for a Prime subscription. Without clear consent, €89.99 was charged to my credit card in 2024 and then automatically renewed in 2025, again without proper notification and without an easy way to cancel. This feels like deception and unfair business practice. Be very careful when booking here!”
