“I had the worst experience with eDreams Prime. I paid for the Prime membership because it supposedly entitled me to two penalty-free cancellations, and when I cancelled according to all their rules, they stole my reservation money. They refused to refund me or change my reservation. They kept telling me to contact the airline, who said I hadn't booked directly with them. eDreams is terrible; it doesn't deserve even one star. They steal their customers' money.
I had paid for two consecutive years of eDreams Prime and now they tell me that I was in a trial period and that's why they couldn't cancel my flight, even though I called them 48 hours in advance and sent them all the corresponding documentation. I have proof of the emails dated.”
“IF I COULD PUT ZERO I WOULD - DO NOT USE THIS COMAPNY - UNETHICAL
I clicked on what I thought was a Ryanair link, only to discover I was booking through eDreams, a third-party agent. I was automatically signed up for a “free” 7-day Prime account. Once I realised this, I tried to cancel my £129 flight - but eDreams would not allow cancellation for 10 days without charging £99.
Ryanair does not recognise the booking, so I cannot manage or cancel it directly.
Customer service is bot-only online, and the dedicated phone number is a premium-rate line that simply rings endlessly on a Wi-Fi call. Emails are ignored.
This has been stressful and frustrating. Warning: eDreams is misleading, their customer support is effectively non-existent, and you risk losing both access and money.
Do not book through eDreams - always go direct with the airline.”
“EDreams demonstrated irresponsible attitude when it comes to looking after clients. On 2 separate occasions I experienced the following:
1. Abandonment and neglect - when my first flight leg arrived late and I missed the next flight - they did not help or assist in organising & rebooking me on another flight - the airline was also not particularly helpful - but eDreams absolved themselves from all the responsibility
2. A booking was made in error - the error was immediately recognised and booking cancellation was attempted. EDreams stated that the cancellation immediately after booking was not possible because the booking was not finalised - then when it was finalised they said that the airline is responsible for everything in circumstances when EDreams assured me the assistance was forthcoming . They continued looping when the airline was not going to assist as the flight was booked through EDreams - third party
I would not recommend this service to anyone. Cheap doesn’t mean good”
“I used E Dream a few times for the last year; due to private situation i decided to cancel my subscription; Thats when the trouble started; looking at their web i found 3 different numbers to call; 02086118966 I gave up after 24 min. 08000261530 19 min
02076608569 19 min. i still have not been able to get thru. So be careful before u sign on”
“RE: 4492883 - OVERCHARGE / MISLEADING ADVERTISING - HIDDEN FEES
REGARDING YOUR MISLEADING ADVERTISING, I AGAIN LOGGED INTO YOUR BOOKINGS TODAY
BOOKED ON 03 MARCH 2026. PRICE SHOWS R691.00
WHEN YOU GO TO THE FINAL PART WHERE YOU FILL IN THE BANKING DETAILS . THE FINAL PAYMENT IS NOT SHOWN.
ONLY IF YOU SCROLL FURTHER DOWN THE FINAL PRICE IS SHOWN AS R1 517.00. A MASSIVE INCREASE OF R826.00.
HOW DO YOU’LL JUSTIFY THIS EXCESSIVE OVERCHARGE OF + - 120%
THE CORRECT THING FOR EDREAMS IS TO KEEP TO ITS PROMISE OF YOUR ADVERTS: “ COMPARE AND BUY CHEAP FLIGHTS…. FIND THE BEST ONLINE OFFER…. BEST PRICE GUARANTEE OR WE’LL PAY 2 X THE DIFFERENCE.
KINDLY KEEP TO YOUR PROMISE OF PAYING BACK 2 X THE DIFFERENCE
AWAITING YOUR FAVOURABLE RESPONSE AND REFUND
MANY THANKS
HOOSEN SALAJEE”
“I had a very disappointing experience booking my flight through eDreams. I selected booking and completed payment based on the information shown. A few hours later, I was contacted and told I needed to pay additional charges for the luggage, which was not clearly explained at the time of purchase.
When I requested cancellation (as the ticket was still not issued), I was told it was not possible because it's under process. The information on the website was unclear and misleading. I would not recommend booking through this platform due to the lack of transparency and poor customer support.”
“I booked a ticket it showed cabbin baggage is allowed but when I see it is not allowed. They dont have customer care service.... only automatic reply. Very poor 😢”
“I was charged for a subscription before the trial was over and when I try to contact them, AI answers and puts me through to customer service but I’m on wait for over 30 minutes with nobody answering!!!”
“Very bad service, I got a trial for eprime to use for 16 days and after that I couldn’t cancel the subscription. The only option was for me to call the customer call which I had to hold for 2 hours to be assisted. I tried to call until the subscription ended then they told me that I’m now subscribed for a yearly eprime… edreams is a scam”
“In their website the automatic payment plan is hidden so it is hard to detect and easily missed when it is pre checked for you. If you bring it to their attention they just say too bad. Do not deal with this unethical company”
“Cannot cancel with eDreams, they direct me to the airline who then directs me back to eDreams for the refund, support is a chatbot that sends you on a loop with no support agents. STAY AWAY!”
“eDreams Prime’s auto-renewal practices are extremely poor and demonstrate a blatant disregard for consumer rights. Despite regulations requiring transparency and pre-renewal notifications, the company does not send renewal reminder emails, leaving customers at risk of being charged without proper notice or consent.
The cancellation process is unnecessarily complicated and hard to navigate, making it difficult for consumers to stop the subscription. Overall, the company prioritizes retaining customers over fair treatment, and their approach to subscriptions is opaque, inconvenient, and frustrating.
As a consumer, I strongly advise against using eDreams Prime. Avoid at all costs — dealing with this company is time-consuming, stressful, and unsatisfactory.”
“impossible to cancel prime subscription, call them many time but they keep you waiting for 10minutes without any answer , no help centre , not answering email ...... disaster ,,,, do not use them”
“Unauthorized eDreams Prime charge of $89.99 after a 2023 booking
I booked a flight with eDreams in June 2023 (Cairo → Sharm el-Sheikh) and never knowingly subscribed to any paid “Prime” membership. I only used the service once, and there were no renewal charges in 2024 or 2025.
Unexpectedly, in 2026, eDreams charged me $89.99 USD for a “Prime renewal” I never agreed to. I have contacted customer service several times, but they keep refusing a refund, citing company “policy.”
This charge is clearly unauthorized, and I have now filed a formal complaint with consumer-protection authorities.
I hope eDreams will review my case seriously and process the refund as soon as possible.”
“Pathetic process
No help at all after you book.
Contacting chat service they will not help
Overall don't try to book with this website just to save penny's....”
“They have charged me 79.99 pounds for 4 years for a service I am not even using and you have to call a UK phone number to cancel it, they make you wait 2 minutes and cancellation takes 5 minutes, you have to pay international call rates for that if you don't live in the UK. They don't put a cancel button for an online travel agency website where you can add a new payment method or book a flight online, but no cancel button. They practically make money from people who don't realize that they are a member and no refund is offered.”
“It's a company that has a 1.1 rating, and it's a generous one.
Try opting out of prime subscription. Once you are dumb enough to pay, you're in it for life.
Not worth it, should be sued of out existence.”
“Booked a 1-way flight, took 1 full day to confirm. They confirmed a round trip flight on the wrong date! 1-hour hold times online to cancel, said they would not refund… still awaiting resolution 3 days later and I need to fly out next week…”
