“⚠️ 𝗪𝗔𝗥𝗡𝗜𝗡𝗚 𝗧𝗢 𝗔𝗡𝗬𝗢𝗡𝗘 𝗖𝗢𝗡𝗦𝗜𝗗𝗘𝗥𝗜𝗡𝗚 𝗕𝗢𝗢𝗞𝗜𝗡𝗚 𝗪𝗜𝗧𝗛 𝗲𝗗𝗥𝗘𝗔𝗠𝗦 ⚠️
My experience with eDreams should make any traveler think twice.
I paid eDreams a total of USD 3,296.05, including USD 208 specifically for their “Cancel for Any Reason” guarantee.
The most critical flight in my itinerary was the connecting flight from Dubai to Tel Aviv — my final destination.
That flight, operated by Arkia, was cancelled by the airline.
eDreams did not provide me with an alternative flight.
Arkia then referred me back to eDreams because eDreams was the booking agent.
I therefore asked eDreams to:
• process the Arkia refund; and
• cancel my ENTIRE booking under the C4AR guarantee I paid for.
Instead, eDreams has repeatedly avoided processing the C4AR refund, claiming that “partial flight cancellations” cannot be processed by their system.
But I am NOT requesting a partial cancellation.
I am cancelling the ENTIRE booking.
Even more remarkably, eDreams has now confirmed to me in writing:
“The Cancel for Any Reason benefit applies to the entire booking, with up to 80% of the ticket amount refundable.”
So I paid USD 208 for this protection, eDreams confirms the protection exists — yet when I actually need to use it, I am facing excuses about their internal system.
An internal computer system should not override a paid contractual commitment.
I have now opened a formal dispute with my credit-card company.
Everything stated here is documented in writing, including the booking, payment, C4AR terms, airline cancellation and eDreams correspondence.
I am willing to make this documentation available to consumer organisations, regulators, legal representatives, or groups of other eDreams customers who believe they have experienced similar conduct and are considering collective or class-action proceedings where legally available.
If eDreams resolves this matter properly and honours the contractual refund, I will update this post publicly and make that clear as well.
My advice to potential customers: BEFORE paying thousands of dollars to eDreams — and especially before paying extra for “Cancel for Any Reason” — read this experience carefully and decide whether you want to take the same risk.
Based on my experience so far, I would not book with eDreams again.
Booking: 2545•••••••
Complaint case: #4832•••
Dr. Zwi Ronai”
“eDreams Prime has been nothing but a scam for me. I was charged £100 after forgetting to cancel, and instead of a proper refund they gave me £50 back and a so called £45 “credit” that was actually a voucher requiring a £150 spend. When I tried to book a £124 flight, their site blocked me for days with the same useless “try later” message while the price climbed. Customer service insisted the flight was sold out, yet I bought it instantly on the airline’s own website. After complaining, they told me to try another computer — and suddenly the same flight appeared, but now at £185. I never managed to buy anything through eDreams, and every step felt misleading, manipulative, and designed to squeeze more money out of me. Prime is absolutely not worth it.”
“eDreams is a scam company.
They initially offer you an attractive flight or hotel booking, but when you proceed to complete the booking, they add a 1-month Prime membership trial, which I found extremely difficult to cancel.
According to my experience, after the trial, they continue charging a monthly Prime membership fee even if you don’t use their services. What’s even more frustrating is that I was unable to remove my card from the account unless I added another card.
I tried to cancel the membership, and although the system said I could cancel it, it still showed that I would be charged monthly until 2027. I also contacted their support several times regarding cancellation, removing my card, and getting a refund, but I received no response.
This has been an extremely frustrating experience. I would not recommend eDreams to anyone.”
“Meine Erfahrung mit eDreams Prime ist äußerst negativ und für mich absolut inakzeptabel.
Die Kündigung der Prime-Mitgliedschaft wird unnötig erschwert. Laut eDreams soll die Mitgliedschaft über das eigene Konto kündbar sein. Der von eDreams beschriebene Kündigungsbutton war in meinem Konto jedoch überhaupt nicht vorhanden.
Ich habe bereits im Oktober 2025 versucht, Prime zu kündigen. Trotzdem wurden später 119,99 € über PayPal abgebucht. Für mich ist es völlig inakzeptabel, dass der Abschluss einer kostenpflichtigen Mitgliedschaft problemlos möglich ist, während die vorgesehene Kündigungsmöglichkeit im Kundenkonto fehlt.
Besonders kritisch sehe ich außerdem den Umgang mit unseren Daten. Personenbezogene und zahlungsbezogene Daten können an Empfänger bzw. Dienstleister außerhalb der Europäischen Union übermittelt und dort verarbeitet werden. Dass sensible Kundendaten im Zusammenhang mit einer solchen Dienstleistung international verarbeitet werden können, halte ich für äußerst bedenklich und beängstigend.
Nach allem, was ich erlebt habe, habe ich jegliches Vertrauen in eDreams Prime verloren. Eine Dienstleistung, bei der ich Schwierigkeiten habe, mein kostenpflichtiges Abonnement zu kündigen, anschließend mit einer Abbuchung konfrontiert werde und zusätzlich erhebliche Bedenken beim Umgang mit meinen Daten habe, kann ich unter keinen Umständen empfehlen.
⭐ 1 Stern – für mich eine äußerst enttäuschende Erfahrung.”
“terrible company, unable to cancel annual subscription £89.99 just taken out even though it was cancelled from my phone, been on the phone for 30 minutes just for someone to be condescending towards me,”
“I had been worried about a financial issue involving a significant amount of money and needed a clear way to address it. I contacted Xwaxt, and their team took the time to understand what had happened and explain the steps needed to resolve the matter. They responded to my concerns, provided updates, and made sure I understood the progress throughout the process. Their guidance gave me reassurance during what had been a stressful experience. Thankfully, the issue was successfully resolved, and I was able to put the matter behind me and move forward with peace of mind. I appreciate Xwaxt for their support and professional assistance.”
“I had been worried about a financial issue involving a significant amount of money and needed a clear way to address it. I contacted Xwaxt, and their team took the time to understand what had happened and explain the steps needed to resolve the matter. They responded to my concerns, provided updates, and made sure I understood the progress throughout the process. Their guidance gave me reassurance during what had been a stressful experience. Thankfully, the issue was successfully resolved, and I was able to put the matter behind me and move forward with peace of mind. I appreciate Xwaxt for their support and professional assistance.”
“The main customer service phone number for eDreams in the US is 1-855-730-0773. Their support team is available 24/7, ready to assist with a wide range of inquiries. Whether you have questions about eDreams's services, policies, or fees, or need help with hotel, flight, rental car, or vacation package reservations, they're just a call away. This number can also be used for booking changes or cancellations, as well as addressing issues like flight delays, cancellations, or disruptions. If you're dealing with overbooked accommodations or need special requests related to seating or accessibility, the customer service team is there to help with those too.”
“Don't book with edreams. I book a flight with flexy option of cancelation an I can't do rebook of flight or cancel it in last 7 days. They are very unprofesional.”
“I would give them negative Star if I can,
Be careful with eDreams Prime. I tried cancelling my membership last year and later got charged again through auto-renewal for CAD 94.99. I was told a CAD 90 credit I accepted kept the membership active, which was never clear to me. After looking online, I found many people reporting similar experiences. I’ve now reported the charge to my bank and asked them to remove all my payment information permanently. I will never use this platform again.”
“I bought a ticket with them and one of the flights was cancelled by the airline. I have requested a simple rebooking on the next flight (which I can see is available). They havent sorted it in 7 days, stating that the "airline has not authorized" the change. I have spent up to 7 hours in their customer service chat queue, and they keep saying it will be sorted soon..dont buy from edreams!”
“I couldn't check in through Ryan air so I got charged 35 Euro. The lady was rude and didn't want to help me. She sent me to a kiosk and the guy sent me back to the rude lady. Then they charged me 35 Euro more for my carry on bag.”
“I accidentally got subscribed to Opodo/eDreams Prime while buying flight tickets. I never intentionally selected the Prime membership and only noticed it after receiving a confirmation email. 119,99€ were charged immediately.
I cancelled the subscription on the same day and contacted customer support immediately, but they refused to refund the money. The whole process feels very misleading and unclear during checkout.
Be very careful when booking tickets and check every step closely.”
“My experience with eDreams was the worst that I have ever had with a travel agency. Their airline tickets are usually advertised to be lower than other travel agencies and airlines. But they use bait and switch tactics when you try to use their prime membership that requires an additional monthly payment to avoid paying for assigned seats and luggage. Don’t try to call them because they operate outside of the United States and you will incur international rates of $100 for a 30 minute call. DO NOT USE this company. Go straight to the airlines for your travel needs. eDreams will take your money and they will not cancel their Prime membership monthly payments. They just keep deducting the membership payments from your bank account. Don’t run, but fly away from eDreams as quickly as you can or you will experience a hard landing.”
“I initially got a free trial with E-Dreams, and then forgot to cancel when it auto-renewed and couldn't get a full refund. They offered me a partial refund only, and voucher, and but I was told the membership wouldn't renew. This April, it was auto-renewed again - no email was sent prior to this, and again I couldn't get a full refund when I rung up - really not happy with this company. I still haven't received the voucher.”
“I’m posting this as a warning to others.
I unknowingly ended up with multiple eDreams Prime subscriptions after booking flights in different countries. The sign-up process is extremely unclear and appears to default toward enrolling you in a paid subscription.
What followed is deeply concerning:
• I was first charged an annual subscription.
• In this time I received absolutely no communication from eDreams, even though they claimed that they tried to contact me about my autorenewal.
• I was then charged for a second annual subscription, without opting in or even knowing I had already paid for a year.
• I have ALSO been billed monthly since February on top of that for a monthly subscription.
When I contacted eDreams to resolve this, I was told that reminder emails had been sent and that “nothing can be done.” This completely ignores the core issue: multiple concurrent subscriptions and duplicated billing for the same person as well as an intentionally obtuse sign up process that puts the onus on the user to ensure boxes are unticked and they don’t unwittingly sign up for a prime subscription.
I have since:
• Cancelled all subscriptions.
• Formally disputed the charges.
• Initiated action through our bank.
• Sent multiple emails to eDreams with our bank statements as proof, which they just pretend do not exist.
At this point, this is not just about a refund. It’s about a system that makes it far too easy to be enrolled into recurring payments without clear, informed consent.
I would strongly advise anyone using eDreams to:
• Double-check every step of the booking process.
• Carefully review your bank statements afterwards.
• Be extremely cautious of any “Prime” offers.”
“I am writing to formally express my dissatisfaction regarding an incident that occurred this morning.
I was scheduled to take a flight from Bloemfontein to Johannesburg at 07:55, which was fully booked and confirmed as part of a return trip. I had already taken the first flight on 24 April from Durban without any issues, using the same booking details.
However, today I was informed by your staff that the name on my booking did not match the name on my ID document. I explained that this was the same information used for my initial flight, which was accepted without any concerns. Additionally, my ID number and flight details corresponded correctly.
Due to this, I was required to pay an additional R4,700 to rebook another flight. I find this situation unfair, as I was allowed to board my first flight without any problem. If there was an issue with my details, it should have been identified at that stage.
I kindly request a full refund of the additional amount paid, as I believe this situation was not handled appropriately.
I look forward to your prompt response and resolution of this matter.
Thank you ”
