“This was my first and definitely last time booking through eDreams. I had a terrible experience and feel completely let down.I booked a ticket with Lufthansa through eDreams and had an issue with the name on the booking. I contacted multiple times— through online chat and by phone — and none of them were helpful. Every person I spoke to gave me a different answer, made empty promises, or just lied to me. It was clear they had no idea what they were doing. After days of frustration, I finally called Lufthansa directly. They were very polite and helpful, and they told me that eDreams should have contacted them directly to fix the issue — not me. Thankfully, Lufthansa resolved the issue and even apologized for how I was treated. Later, after I finished my job earlier than expected, I wanted to change my return date and come home sooner. I had paid extra for flexibility when I booked. I submitted the request — their system said it would be reviewed in 48 hours. After waiting, I got an automatic email telling me to contact the airline myself.
I was shocked. Why did I pay for flexibility if I had to fix everything myself? Again, I contacted eDreams and spoke to several different agents — but they all said something different and no one actually helped. They refused to change my date, even though I said I was willing to pay more. No support. No flexibility. Nothing but careless, copy-paste replies. This agency caused me stress, wasted time, and extra costs. Their service is unprofessional, unreliable, and completely disrespectful.
Don’t ever book with eDreams.
First time — and definitely the last time.
I do not recommend this company to anyone.”
“Pierdes el dinero ante cualquier problema
Reservamos un vuelo de Iberia a través de eDreams. Iberia canceló el vuelo y nos comentó que como el vuelo estaba contratado a través de eDreams, eran ellos los que tenían que devolver el dinero.
Eso fue a finales de Abril.
Han pasado más de 60 días, y he llamado a eDreams 8 veces, empleando en cada una 1 hora de tiempo.
Todavia no me han devuelto el dinero, porque dicen que antes tienen que gestionar con Iberia que se lo devuelvan.
Claro. Como no es su dinero, no se preocupan por ello. No se si lo recibiré algún día.
Muy mal la experiencia. No contratéis con eDreams.”
“I received a marketing email offering a free 30-day trial of eDreams Prime, with the promise that I could cancel at any time within the trial period, no charges whatsoever. I signed up on January 26, 2025, used the service (including booking flights), but found it offered no real value to me.
On February 9, I requested to cancel the subscription. There was no way to cancel online — I had to call customer support, which was already a hassle. The agent confirmed the cancellation and told me I’d still have access until February 25. So far, so good.
But then, on May 16, I was charged £89.99 for a renewal I never approved. I contacted customer support again, but they were unhelpful and dismissive, claiming I had used the service in March — which is absolutely not true. I didn’t book anything after the cancellation.
What’s worse: you can’t remove your credit card from the platform unless you add a new one. This means I couldn’t even protect my payment info, and it honestly feels like I was set up to be charged again.
I feel deceived and taken advantage of. I demand a full refund.
If you’re considering signing up for eDreams Prime, think twice. This whole experience has been a nightmare.”
“I used it and then cancelled. But for some reason I was billed. So I rang them up and tried to get a refund and cancelled. After all the back-and-forth, they only gave me a 50% refund.
1 YEAR LATER
I wake up this morning, check my bank statements and find they've billed me again!
So I ring them up and they tell me they can't give me a refund. All they can do is give me a 50% refund. WHAT?!
This is the exact same scenario as last year. I cancelled, got billed and they refused a full refund.
This is actual fraud. I'm going to have to speak with my bank on how I can block this company and any of their companies.
1 entire year later and they're still giving me trouble. They just won't stop billing me. It's fraud.”
“Unable to cancel their prime membership, They lied about refunding it. The only way to cancel is to call by phone- and I have been calling for the last 3 hours!”
“This is an absolutely appalling experience with eDreams, and I feel completely ripped off! I was trying to book a flight on their mobile website and saw a "15 days free, one-time promotion" for eDreams Prime. Thinking I hadn't used it before, I clicked on it. At no point did the site inform me that I already had an eDreams account or that I had previously activated this "free trial." It just let me proceed with my ticket purchase as usual.
Two days later, I get a notification that $120 has been debited from my account for a Prime subscription! This is completely unacceptable. eDreams sneakily charged me for a service I didn't want, didn't know I was reactivating, and couldn't even use properly since their mobile site is so clunky. This feels like a bait-and-switch scam, pure and simple. Avoid eDreams if you don't want to be tricked into paying for services you don't need! I'm furious and will be disputing this charge immediately.”
“1st the made my reservation with a wrong email. My family and I couldn’t check in. We went to the counter and they said we couldn't chick in before 2 hrs, we waited and when it was time they said we were supposed to check in before. We had to go to customer service and pay an additional $168.”
“Folks, on June 7th a ticket was bought from Lisbon to Belgrade for 200+ euros. Exactly 2 weeks later we found a notification about an yearly subscription for 90 euros, which we did not order. Probably, there was a tricky unnoticeable tick somewhere, which we did not notice - but we should have noticed and removed. Be vigilant!”
“The most pathetic experience u could ever imagine. I booked a flight for a friend for a medical emergency and the booking never came through, we reached airport and British airways told us that the tickets were booked but vac felled immediately due to payment decline. Have been chasing them for past 10 days for refund (as per company policy) was the only response I could get. I still haven’t revived my money back and ironically no policy for that - the tickets prices are going up by the day and when I asked them go book a ticket from my money they declined saying they don’t have a proviso.
Everything is outsourced, the call centre back in India kept me on call for 1h52minutes for the fifth time saying we sincerely apologise and kindly wait for 24-72 hours.
The only correct advice u got from the customer executive is never to book a flight with them in emergency.
Still waiting for my money”
“The airline business charged me an additional €55 for not checking online when I booked my tickets through eDreams, despite my repeated unsuccessful attempts to do so using the information provided. Customer service could not be reached.”
“I booked a round-trip on eDreams. The second flight was on CemAir from VFA to JNB. I have proof through the app and have requested a refund over 5 months ago. eDreams claims they can't get in-touch with the carrier and has requested the refund. According to eDreams, it can take airlines 3 months to process a refund. I keep following up, with no answer and now eDreams customer care e-mail response is:
Thank you for contacting us.
This email is no longer monitored, but you can still contact us via Manage my booking or email support.
Documentation sending: If you are trying to send us documentation, please do so by replying to the email conversation as opposed to this email address directly.
Manage my booking: access your account and click on “Manage my booking” to make or request changes and cancellations.
Email support: eDreams
Regards,
eDreams Customer Care”
“Terrible Experience – Unauthorized Subscription and No Support
I booked a flight through eDreams and was automatically subscribed to their “Prime” service without my knowledge or consent. My card was charged over $100 for a subscription I never agreed to, and there was no clear way to cancel it. The app has no cancellation option, and the support email doesn’t even work. This feels like a scam, and I’ve received no help or refund so far. Be extremely careful — I will never use eDreams again.”
“I just discovered eDreams had surrupticously signed my wife up for a "trial" Prime membership which became a pay membership on the "trial" expiry. Every detail was buried in the text, even a box to tick for 30 day notification of renewal. They have debited her credit card three times before I found it.
Do not use this company.”
“This service feels like a scam. They automatically activate the paid eDreams Prime subscription without clear consent, and charge €70 per year without any prior notification. There is no way to enable a reminder before the charge, so you only realize it once the money is already gone. The option to activate a payment alert simply doesn’t work.
Today I was automatically charged for the eDreams Prime subscription, and even though I cancelled it right after, they didn’t refund my money
As for the supposed “discounts”, they are minimal to nonexistent — definitely not worth the cost of the subscription. Be very careful when booking with eDreams. I do not recommend it.”
“Cancelled my return flight home with no explanation, then gave me another flight 1 week earlier cutting my trip from 3 weeks to 2 weeks, also I had a connecting flight which couldn't be changed so I had to book a hotel for the week to get my connecting flight home. They never offered any compensation, also took out travelling insurance with the booking and told it didn't cover this. Would never use them again.”
“Save yourself the headache – book directly with the airline.
- Booked a Ryanair flight via eDreams
- Received login credentials that led to an empty Ryanair account — no flight found
- Check-in was impossible online due to this error
- Spent 55 minutes on international calls with their support that cost me 30EUR
- Their own agents admitted it was eDreams’ fault (twice). Ryanair also confirmed the problem was on eDreams’ side
- Was forced to pay €30 at the airport to check in
- After all that, eDreams refused to refund me — copy-pasting excuses that had nothing to do with the issue
eDreams caused the problem, admitted it, then denied responsibility.
They sold a broken booking, cost me money, and wasted my time.
Save yourself the headache – book directly with the airline.”
“I was booking a flight for 308€. I submitted all my data, and the payment info. When I clicked to pay, as the purchase was being processed, eDreams launches a popup saying my trip has increased to 495€. I decided not to book as I find this a complete scam. And behold, a couple of hours later, I receive a marketing email reminding me to complete the booking for the initial price.”
“Worst company I ever delt with it in my life. I booked with this horrible flight company, I got my confirmation, when I went to the airport my name wasn't on the list. I tried to contact the customer service but nobody helped me. I lost my flight ind I lost my money because they didn't give me the refund. They are robbery and unprofessional. Zero star is too much for them.”
