“It’s clear that eDreams is more focused on selling their Prime membership than providing any real value to customers. The membership offers no meaningful benefits, and their customer support is completely unhelpful when it comes to canceling the subscription or issuing refunds. It’s disappointing to see such poor service and disregard for customer satisfaction.”
“I’ve had a flight cancellation case open with eDreams for over 90 days, and I still haven’t received any update or resolution. I’ve tried multiple times to contact customer support, but it’s nearly impossible to reach a real person. The chatbot just goes in circles with unhelpful options and repeats the same message: “Our agents may be busy due to a high number of contacts, so before I look for an available agent to assist you, I’ll show you a list of topics you might find useful.”
There’s no clear way to speak to a human or even find a direct email address for support. It feels like they’ve made it intentionally difficult for customers to get help.
After three months of waiting, this level of service is completely unacceptable. Delays can happen, but leaving customers in the dark and trapped in a chatbot loop is not how a serious travel company should operate.
I’m posting this review in the hope that someone at eDreams finally takes notice and helps resolve my case. I just want a clear update and closure after months of silence.”
“Cancelled last year, charged again this year. Called them today, because they gave me a $90 voucher after taking $99 last year, cause they couldnt do a refund. What they didn't tell me was by accepting the voucher, your account is still active and they took anther $99 this year and again no refund. Absolute rubbish, they won't refund you and make it so difficult to cancel subscriptions. Avoid at all costs!!”
“I wish I had read these horrible reviews before I succumbed to their membership. They booked me a flight that was cancelled long before my flight.
I understand that they are dealing irresponsible airlines, but they are slow to give you updates. Not only there was no communication about a cancelled flight, they encouraged me to show for a flight that wasn't happening. It ended up costing me so much more trying to get a different flight at the last moment. I am not even talking about a 14 hour wait time and a heartache. Getting refund my take many calls and a 30 day wait. They promise you a discounted flight, but you fall fro a trap. I would highly discourage it.”
“eDreams is a terrible company – never book with them!
I booked a package trip to Las Vegas via eDreams (flight + hotel). What a nightmare:
My original Lufthansa flight was suddenly changed to a KLM flight. But in their system, my old booking (21–28 August) was still showing. My new return flight was on 29 August, meaning I had one extra day – yet my hotel was not extended. Result → I was left homeless for one night in Las Vegas and had to book and pay for an extra night myself.
On top of that, my checked baggage was included in my original booking, but with the new flights it was suddenly only included on the outbound journey, not the return. I contacted eDreams repeatedly about this. Every time I got the same copy-paste answer: “Sorry for the inconvenience.” Eventually, they confirmed to me in writing via email that I could pay for my baggage, submit the receipts afterwards, and they would reimburse me. After my trip, I submitted all documents and received confirmation from Samira (customer service) that everything was correct and that I would receive my refund within 10 business days.
But suddenly, everything was reversed! No baggage refund anymore, and they shifted the responsibility for the hotel to the airline. This is ridiculous: I booked a package trip with eDreams, so they are responsible. I cannot even contact the airline directly because I don’t have a booking reference with them my booking is only through eDreams. KLM and Delta both confirmed this was eDreams’ responsibility. Yet I was pushed back and forth like a ping-pong ball.
Every time I emailed or called, I only received the same useless copy-paste responses. “Sorry, sorry, sorry.” But never a solution. When I asked for proof about why my PNR number supposedly didn’t match, I got no response. I sent screenshots multiple times showing that they had promised to cover my baggage they ignored it. Samira, the agent handling my case, was conveniently “not in the office” every time I asked for her. It feels like they are playing a game, delaying things and hoping I will give up.
Well, I won’t. I have all the evidence. I’ve filed a claim with my credit card company and will escalate this with my travel insurance as well. I will not stop until I am refunded.
👉 My advice: stay far away from eDreams. They lie, they make promises they don’t keep, they push responsibility away, and they leave you stranded when something goes wrong. Scam company.”
“Avoid this mob! In my experience they take your money then totally fail to deliver their contractual obligations. As part of their 'service' they promised to provide boarding passes for my family and I on a Ryanair flight. The login credentials they sent me didn't work and they failed to fix the problem despite me sending them details, including screenshots of the process and error messages I received. I contacted them five times and each time they just sent me a generic response. 24 hrs before my flight they advised me that they couldn't check me in and just dismissively advised me to contact Ryanair, ignoring my repeated previous advice that I couldn't check in with Ryanair. I was obliged to book new flights directly with Ryanair at my own cost, which incidentally was cheaper than the fare I forfeited to this unreliable mob. In subsequent communications they have refused to accept any responsibility. Once they have your money they don't want to know you.”
“Charged me after I confirmed I had cancelled
They charge $79.99 for an annual subscription. I cancelled my renewal June 2024 and received e-mail confirmation that it was cancelled. Then in September 2025 I was notified by my CC of a suspicious charge when they tried to renew anyway. I had to call them to cancel again and they had no record of the previous cancellation, despite the e-mail confirmation. I don't trust this company and didn't really see any benefit over multiple free websites.”
“eDreams sells tickets where you unknowingly sign up for a Prime subscription. Without clear consent, €89.99 was charged to my credit card in 2024 and then automatically renewed in 2025, again without proper notification and without an easy way to cancel. This feels like deception and unfair business practice. Be very careful when booking here!”
“Don’t book tickets via eDreams. I had a very bad experience. After check-in, the flight left without my mother, and the airline refunded EUR 200. However, eDreams refunded me only EUR 10. I followed up many times, but each time they gave a different excuse and refused to return the remaining amount. This is a Spain-based travel agency, so it’s difficult to file a complaint. Please be careful and don’t get fooled like us”
“Booking reference: 23618744297. The “Flexi fare” is a scam. My outbound flight is Sept 27 and return is Mar 10. The app shows I can change until Sept 27 (outbound) and Mar 10 (return). But when I try to change the return, they say it’s not possible because all changes must be made within 60 days of the departure date. That return flight is 6 months later, so Flexi becomes useless if you book in advance. Money wasted.”
“Nie zugestimmt – trotzdem 119,99 € weg“
Das war meine schlimmste Erfahrung überhaupt – mir wurden einfach 119,99 € abgebucht, ohne dass ich je eine "Prime Plus"-Mitgliedschaft abgeschlossen habe.
So viel Geld – einfach weg, ohne Zustimmung. Absolut unseriös. Ich fordere mein Geld zurück. Nie wieder!”
“I’ve been an eDreams customer for over a year and have booked several trips and hotels with them. Unfortunately, my recent experiences have left me extremely disappointed and I feel compelled to share this review.
Earlier this year I cancelled my Prime membership, which still had many months left before expiry. Instead of letting me use the remaining period I had already paid for, eDreams immediately cut off all my privileges on the very same day. That felt very unfair and misleading. In the end, I had to re-join the membership just to continue accessing the benefits I had already paid for.
On top of this, I had a terrible experience with a car rental booked through eDreams in Mallorca. I prepaid for the rental and extra insurance, but when I arrived at Goldcar, I was hit with unexpected compulsory charges of €300 and other inflated fees. I refused to be scammed, but eDreams completely sided with the supplier and wrongly accused me of being a no-show. Their customer service has been unhelpful, dismissive, and has made the situation even more frustrating.
After being a loyal customer, this treatment is unacceptable. I will definitely be cancelling my membership for good and steering clear of eDreams in the future. I strongly advise others to read reviews carefully before booking — the lack of accountability and poor customer care is shocking.”
“booked a fully prepaid stay at The Michelangelo Hotel NYC via eDreams for my family (2 adults + 2 children). When we arrived after a long-haul flight, the hotel refused to honor our reservation. We had to find another hotel last minute, paying a much higher price plus taxis.
After months of back-and-forth, eDreams confirmed the hotel had cancelled our booking without authorization and approved the refund — but I only received the €1,089 via chargeback from my bank, not thanks to eDreams.
Even worse, although eDreams requested all my receipts and promised to compensate the difference between the hotels, I have never received this compensation.
This process has consumed months of my time, caused stress for my family, and forced us to cancel activities we had planned for our children.
I no longer trust eDreams. If something goes wrong, don’t expect them to take real responsibility.”
“Checking in online does not work, the page does not load and the AI assistant sends you to the same not working page. You then need to go to the airport and pay a fee of 55€ per ticket. The staff on the airport acknowledge the problem. If you call the customer service they tell you it is your own problem since it is the airline policy. Shout out to the people of Brussels south airport for their help in solving this”
