“Wir haben Flexi Tickets gebucht. Die Bedingung war, dass eine Umbuchung 24 Stunden vor Reiseantritt möglich ist. Wir haben den Hin- und Rückflug einzeln gebucht. Trotzdem können wir den Rückflug nicht umbuchen. Wir müssen den vollen Preis bezahlen”
“Complete fraudsters, used my card I used to book my flights to take money off without my consent and will not return my calls or messages. Had to cancel my card which is inconvenient and cost me money”
“eDreams charged me €89.99 for a Prime membership without my consent. They claim I was on a free trial, but I was never properly informed. When I requested a refund, they refused, despite canceling my subscription.
They also falsely claimed I saved €32, when in reality, my flight was only €6 cheaper without Prime. Their explanations contradict themselves, and customer support is unhelpful.
I have disputed the charge with my bank and will escalate to consumer protection authorities. Avoid this company at all costs!”
“Upon arriving at O.R. Tambo International Airport in South Africa for my connecting flight, I was informed by the airline staff that my name was not on the passenger list. As a result, I was unable to board my flight and missed my connection.
Shortly after the flight departed, I received an email from eDreams asking why I missed the flight. I promptly responded to the email explaining the situation. Since then, I have made multiple attempts to follow up regarding this matter, but I have not received a resolution.
I believe this issue occurred due to an error in the booking process on your platform, which caused significant inconvenience and financial loss. I request a full refund of my ticket cost and any associated fees.”
“eDreams charged me for a flight but never confirmed to use it. Customer service is unresponsive, and they don’t offer refunds. Hidden fees and poor service make them untrustworthy.”
“They payment went through from my bank account before I could confirm the figure and booking ,now they refuse to send me an invoice to show me why I had to pay double for my flight
The lady I spoke to said it's against company policy”
“After buying 2 round trip tickets to Europe, I was not able to confirm the next leg of the journey to Africa with another carrier because they don't have an office or phone number in the USA. Only web contact so I had to cancel withe eDreams. Instead of offering me a voucher to use in the future, they took 20% of our 2 ticket price and they enrolled us in their prime program from which, they wrote, we can't escape for the whole year but we could cancel the subsequent year. We are VERY disappointed with eDream and most likely will never use them again. In addition, will let everyone we know about it.”
“No compres con edreams boletos aéreo, una vez q lo haces te cobran membresia, aunque tu no estés deacuerdo, luego no puedes cancelar ni por correo electrónico, ni en su plataforma, ni por llamada ya q te hacen esperar más de 1hora para no cancelar la membresía. No compres con ellos”
“I want to give 0 star for this bad company. They said they will refund me but after 2 months, no refund happens, I called them and they said the refund is cancelled due to they will not refund through PayPal, why didn't they say it from beginning? If I don't remember and don't call, they will not exercise their responsibility of refund for customer. Also their Prime is painful, they charged a lot without a real benefit and once I want to cancel it, it is the fight, take really long process to cancel the Prime including the fight with customer service:)/”
“Beware of this unethical comapny. They will not let you get off the phone until you stay. They just have their taling points. No way to remove your card once they have it and they will keep charging you for the yearly plan. Do not do business here.”
“A ripoff.
They advertised a low fare and then wanted $160 baggage charge for a 2 hour flight.
I declined the ticket and they charged me anyways.
Rip off scam”
“SCAMMERS. Stay far away from them!! Me and my 2 other friends needed to pay (separate travel dates and destinations) more
Money at check in because something was not correct.
So be careful!!!”
“Don't trust eDreams!! There are many better providers around. My personal experience 2025:
1. Booking of Ryanair rturn flight for 2 including check-in, baggage, priority - check- in NOT done by eDreams impossible on line at Rynair because booked by third party without contract with them. Only possible at airport going 2 hrs ahead and paying 30+30 euros (plus other 60 euros return). Customer Care: Ahmed, arrogant, incompetent not willing (or incapable of solving problems). To be avoided like pests.
2. Carport booking with full coverage warranty. Company not declared. Difficult to find. Once located warranty is void because they do not recognize it. Additional 199 euro needed. To be avoided also. It would have been better to take a HETZ car.
3. The worst: Hotel Crisol FAYCAN at Las Palmas Gran Canaria. The worst hotel I've ever visited. Mohammed at reception: apparently gentle but false and not willing to recognize evidence in front of pictures depicting a deprecable and dirty room (n. 403). Refused reimbursement. Fortunately, the Quality department of the Company in Rome that owns Crisol forced them immediately to switch us at their expenses to the EXE Hotel which is perfectly in order and pleasurable. Though, we had to consult with a lawyer and consumed most of our time in legal issues.
Thus: attention! STAY AT LARGE from eDreams!”
