“disgraceful underhand behavior to auto renew bookings without a way to cancel online. You can only call them, then auto verifcation doesn't work and when I finally got through to someone, they couldn't cancel my account and asked me to call back in a couple of hours when their 'system was back online' NEVER USE THIS COMPANY OR BOOK A FLIGHT WHERE THEY ARE INVOLVED”
“Just wanted to share my awful experience with EDreams, in case it helps others avoid the same trap.
I had previously subscribed to their Prime service, which I completely forgot about. They automatically renewed my subscription without any notification, and since the account was linked to an old work email that no longer exists, I never got any warning or chance to cancel.
When I contacted customer service to explain the situation, they refused to refund me, even though I clearly had no access to the email they sent the notice to (if any was sent at all).
Worse: there is no way to cancel online. Their platform has no cancellation option in the user account area, and when I tried calling, they told me “we’re experiencing technical issues and can’t process your cancellation right now.” I called multiple times — same excuse every time.
So, I’m stuck with a subscription I didn’t want, no way to cancel, and no refund.
It feels like a deliberate design to make cancellation as hard as possible. I’ve submitted a complaint to my credit card company (Amex), and I’m also filing a report with the European Consumer Centre.
Avoid EDreams at all costs. Their practices are manipulative and borderline fraudulent.”
“In my opinion, eDrams' advertising is misleading. You'd expect to be offered a cheap flight if you go to the eDrams platform.
That's not the case, and I suspect it's not just me.
I booked a flight and added a carry-on bag. It turns out that carry-on bag was only added for the return flight, not the outbound flight.
But what I find even more misleading is that when I completed the booking, the price increased twice within a minute. Initially, I was shown a price of €164.97. During the payment process, it increased first to €203.98 and then to €234.78.
Now I have to add a carry-on bag for the outbound flight, which costs me another €34. I'm now paying €268.78 instead of the expected €164.64. I then randomly requested additional bookings and, lo and behold, the price increased twice each time during the payment process. I then canceled the payment process.
In my opinion, the entire system is flawed, and as a consumer, you are misled and ripped off with cheap offers.
I then wanted to know how much the flight would have cost me on the regular platforms with Eurowings and Curling. The exact same flights with the shorter departure times would have cost me a total of €233.17.
Since my girlfriend and I only need one piece of hand luggage, and that's not possible with a joint booking, we booked our flights separately.
I can only advise everyone to stay away from eDreams.”
“Had to wait almost 20 minutes on hold to cancel my Prime trial membership. There was no other way to do it, apart from making a costly and inconvenient telephone call. The first agent didn't even speak English, sang to me and laughed. The spirit was great and yet most unhelpful and frustrating. Avoid this company at all costs. Time is precious. Next time I will book direct with the airline (Ryanair). Lesson learned. 😅”
“This has been the worst travel booking experience I’ve ever had. I booked my flights through eDreams as a Prime member, trusting their promise of flexibility and priority service. What a complete scam.
Despite the claim that flights are flexible to change, their support is totally unhelpful. You cannot reach anyone directly for urgent changes. When I tried to change my flight, customer care told me they don’t have access to make the changes themselves — instead, they said another team would call me back within 24 hours. By the time they finally responded, the flight price had increased, and I was no longer able to make the change I needed.
So what exactly is the benefit of Prime? Because I received zero help, no flexibility, and no support. It’s nothing more than false advertising.
Avoid eDreams Prime at all costs. The service is unreliable, the support is non-existent, and you’re better off booking directly with airlines. This was a huge waste of time and money.”
“I booked a flight from Innsbruck to Edinburgh. All looked fine, but then went to do online check in the day before and the flight did not exist. I contacted BA directly and they couldn’t trace the flight number. I have had to spend a further £650 to get to Munich to fly my son & I back to Edinburgh. No one at eDreams able to speak to me. Avoid at all costs.”
“Avoid the edreams prime subscription, they charge you even after cancelling
Borderline scammers, they upsell you the prime subscription, but it's nearly impossible to cancel.
They make you have to call them up, but even after they say it's cancelled, they keep charging the card and won't refund.
After 3 phone calls, I'm still being charged, I have no choice but to raise a dispute with my credit card company.”
“Sneaky policy to string you along (€179.98 lighter...)
When booking tickets, a sneaky policy also includes an annual subscription for €89.99. After this, your subscription is renewed every year. You then have 10 days to get a full refund (by phone only).
However, I was too late for the full refund, so eDreams offered me a €45 coupon, on the condition that I keep my subscription for another year. This is how they string you along. (So you don't have the option to cancel your subscription and receive the coupon, even though you paid for a subscription that year without being notified.)
eDreams doesn't offer the option to cancel your subscription in the future. They can make a note to cancel your subscription, but they can't guarantee this.
Then, a year later, the exact same thing happened. I'm now €179.98 lighter... This was very unclear to me, and I consider it pure bundling.
The contact with customer service was just as disappointing as the unexpected debit of my credit card. I won't be booking with them again.
Date of experience: July 25, 2025”
“Terrible service – cost me both my flights.
I had multiple email conversations with eDreams, but they never provided me with the ticket number, which made it impossible to check in. As a result, I missed my outbound flight, and despite sending them pictures of myself at the airport as proof, they still marked me as a no-show. To make matters worse, they canceled my return flight too—again blaming me instead of taking accountability for their failure. This experience has been nothing short of a nightmare. Absolutely unprofessional and irresponsible. I will never book with eDreams again.”
“This company is a scam. Please do not use. I have called them several times to cancel the prime membership subscription and the representative on the phone said it was cancelled. I did not receive a confirmation, which already gave me a bad feeling. Next day Edreams charged my card a prime membership amount. I had to call again. This time it took them about 45 min to provide me a representative which then gave me the same story “ we have cancelled your prime membership”. I guess my next option is too cancel my card. Just be careful with apps like this.”
“Es lamentable, nunca me ha sucedido algo igual, compre un pasaje ida y vuelta con una muy buena tarifa, y me confirmaron solo la ida y me rechazaron la vuelta. Yo
Aplicaba un pasaje de 2 tramos o me aprueban todo o desaprueba todo, si lonhaven todas las empresas serias, así no puedo cancelar mi reserva porque pierdo el.pasaje, de ida y me obligan a sacar solo un tramo siendo así todo mucho más. Caro. Lejos de las oferta que compre.”
“They took money from my account twice without my permission. I called them and I was on the line for more than one hour yet no one picked up. Be careful everyone, this isn't a fair company. I already opened a case against them. I'm not happy with this company, they're just cheaters.”
