I’ve been an eDreams customer for over a year and have booked several trips and hotels with them. Unfortunately, my recent experiences have left me extremely disappointed and I feel compelled to share this review. Earlier this year I cancelled my Prime membership, which still had many months left before expiry. Instead of letting me use the remaining period I had already paid for, eDreams immediately cut off all my privileges on the very same day. That felt very unfair and misleading. In the end, I had to re-join the membership just to continue accessing the benefits I had already paid for. On top of this, I had a terrible experience with a car rental booked through eDreams in Mallorca. I prepaid for the rental and extra insurance, but when I arrived at Goldcar, I was hit with unexpected compulsory charges of €300 and other inflated fees. I refused to be scammed, but eDreams completely sided with the supplier and wrongly accused me of being a no-show. Their customer service has been unhelpful, dismissive, and has made the situation even more frustrating. After being a loyal customer, this treatment is unacceptable. I will definitely be cancelling my membership for good and steering clear of eDreams in the future. I strongly advise others to read reviews carefully before booking — the lack of accountability and poor customer care is shocking.