booked a fully prepaid stay at The Michelangelo Hotel NYC via eDreams for my family (2 adults + 2 children). When we arrived after a long-haul flight, the hotel refused to honor our reservation. We had to find another hotel last minute, paying a much higher price plus taxis. After months of back-and-forth, eDreams confirmed the hotel had cancelled our booking without authorization and approved the refund — but I only received the €1,089 via chargeback from my bank, not thanks to eDreams. Even worse, although eDreams requested all my receipts and promised to compensate the difference between the hotels, I have never received this compensation. This process has consumed months of my time, caused stress for my family, and forced us to cancel activities we had planned for our children. I no longer trust eDreams. If something goes wrong, don’t expect them to take real responsibility.