This was the worst travel experience of my life, all thanks to eDreams. Due to their booking failure, I was stranded at the airport for 3 days — with an infant and a child — without any assistance for accommodation, food, or even basic support. After all this, their excuse? “The disruption was caused by a robot, which is beyond our control.” That’s not just absurd — it’s insulting. If your company uses AI systems, you are responsible for the outcome. Passing the blame onto a machine while families suffer is unacceptable. Eventually, they rebooked us, but only after immense distress and no acknowledgment of the human cost. No compensation, no empathy, just a dismissive message claiming the case was “resolved.” This company should not be allowed to operate without accountability. If you value your peace of mind, avoid eDreams at all costs.