I booked a round-trip on eDreams. The second flight was on CemAir from VFA to JNB. I have proof through the app and have requested a refund over 5 months ago. eDreams claims they can't get in-touch with the carrier and has requested the refund. According to eDreams, it can take airlines 3 months to process a refund. I keep following up, with no answer and now eDreams customer care e-mail response is:                     Thank you for contacting us. This email is no longer monitored, but you can still contact us via Manage my booking or email support. Documentation sending: If you are trying to send us documentation, please do so by replying to the email conversation as opposed to this email address directly. Manage my booking: access your account and click on “Manage my booking” to make or request changes and cancellations. Email support:  eDreams Regards, eDreams Customer Care