booking reference: 23856932169 I booked a fully flexible flight, which allowed me the option to cancel or change my flight once. When I attempted to cancel, I was only offered a refund of 20% of the original ticket price due to administration fees and other hidden costs. Believing it would be more beneficial to change my flight date, I requested the change well within the 24-hour limit. However, I was later informed that my flight change had not been processed. I spent over an hour on the phone with customer service, providing proof that I had submitted my change request on time. After a lengthy discussion, they acknowledged their error and agreed to change my flight. Despite this, the day before my original flight, I still could not see the updated booking reflected in their system. I called again, waited over 10 minutes on hold, only to be told their system was down and nothing could be done at that time. Overall, I have spent a significant amount of time, energy, and money dealing with this flexible ticket. In hindsight, I probably should have flown with Ryanair, where at least the terms are clear and straightforward. Based on my experience, I strongly advise against using Edreams, as their service is unreliable and appears to be a scam.