Appalling! We recently had a “bouquet” delivered as a birthday gift. Absolutely appalling. The flowers were stuffed into the box, they were wrapped in cheap cellophane with no water reservoir and no plant food. It looked like a cheap bunch of flowers from a supermarket. The lilies were flattened and brown all around the edges, the roses were almost fully open with falling petals and the greenery was drooping, brown and with a lot of it lying in the box. There were empty stems with no flower heads stuffed in among the bouquet. I was so upset that my relative had sent a gift with such lovely intentions and that I then felt I had to contact them to let them know that this was what had arrived. People work hard for their money and these bouquets are already over-priced without this. I think that these florists rely on people being too embarrassed to tell relatives/friends who have sent a special gift that it’s less than perfect so possibly get away with this. This caused embarrassment and upset and is completely unacceptable. This is not the first, second or third time we have had this experience with flower deliveries. I have now told my relatives and friends not to send flowers in future as it is a waste of their money. These large delivery services should vet their florists more carefully. I would definitely not recommend this service. My relative got her money back but I would say that this is not the point, we shouldn’t have had to do this. Get your act together eflorist!!