“Ordered the Serenity Medium bouquet for a birthday. What arrived was the most pathetic excuse for a bouquet ever. I could easily have spent a fraction of the money in a petrol station and got a better bouquet. Pathetic, I was embarrassed when my friend received them. I am preparing a complaint to send to the Advertising Standards Authority (ASA) for misrepresentation.”
“Extremely poor customer service. I ordered a boquet, accidentally ordered for tomorrow rather than my intended date (a weeks time). I immediately emailed, and received an email back straight away saying it's too late and that there's nothing they can do. This is an extremely lazy approach to customer service. It is not difficult to put an order on hold, particularly given the fact that it was ordered within the last 10 minutes. Will NOT be using again.”
“The bouquet itself was much smaller than expected and the roses were turning brown on the edges. Also thought it would come with a vase but didn’t.
My daughter lives by Kilkenny and received another bouquet from a friend who picked up at a grocery store which was much healthier and larger and half the price.”
“Partnering with Trakmint.org was effortless and highly effective. Their team responded without delay, provided clear updates at every step, and handled all details with care. Professional, dependable, and approachable, they made the process easy and stress-free. It’s uncommon to find a service that is both fast and reliable, yet they achieved both seamlessly.”
“Do not use this company. Use a trusted company like Interflora. What I paid for, versus what actually arrived. Condolences flowers for my friend who's father sadly passed away. I have contacted Trading Standards.”
“I should have read the reviews before I placed the order. It was next day delivery but failed to send. Whats the point if we cant send the flowers on a day which is birthday. Not going to use them again.”
“Absolutely Awful Experience – Deeply Disappointed
This was my first time ordering from Eflorist, and it will definitely be my last. I usually order from other florists and have never experienced such terrible flowers or such appalling service.
The flowers arrived completely dead, dehydrated, squashed, and clearly not fresh at all. The lilies and roses looked old and damaged, with broken stems – nothing like what was promised. To make things worse, the box of chocolates was missing.
This order was for a very special occasion – my son’s first ever date and proposal. He had spent months planning this day and trusted me to get the flowers right. Instead, what arrived was an embarrassing, heartbreaking disappointment that ruined something so important to him.
I contacted customer service immediately and sent photos as requested, but their response was disgraceful. They kept asking for the same photos again and again, wasting time and showing no willingness to resolve the matter. After days of back and forth, all they offered was a £2 refund for the missing chocolates – an insulting gesture given the condition of the flowers and the importance of the occasion.
I am very experienced with flowers and know what fresh, quality flowers should look like, these were awful, old, and unacceptable. The service and response were even worse.
I would strongly warn anyone considering ordering from Eflorist to avoid them at all costs. Terrible products, terrible service, and an experience that left me both angry and deeply disappointed.”
“Will never use this service again. Paid almost £40 to have some fairly small bouquet of flowers delivered to my girlfriend on Saturday the 9th August.
When ordering them it did say it could be 1-2 days later than the date ordered, which I just accepted.
However I didn’t expect them to turn up 3 days later when I had already returned back from my trip already dead in the box and the chocolate melted everywhere.
Terrible service, I genuinely wouldn’t bother with this company. Avoid at all costs.
Much better off probably contacting a local florist and seeing if you can arrange something with them.
What I thought was going to be a very nice gesture from myself and surprising my partner while I was away has been ruined now and the moment has gone. All thanks to this company.”
“I ordered a week in advance, I paid for guaranteed delivery as I wanted these flowers for my wedding but the parcel arrived late. The parcel was tampered with while in transit with Evri and the free chocolates were stolen. The flowers looked terrible, they were pretty much dead, and when I flagged the issue with customer service they were refusing to issue a refund. It felt like I received a template response as part of the reply wasn't relevant to the issues that I had raised. I had to press to receive a refund as the flowers were in terrible shape and they arrived late.”
“Flowers look nothing like the pictures can get the equivalent flowers from Asda for £5 thought they take your order and send it to a local florist nope they run to Asda and chuck it in an oversized box and ship it evri style lesson learned go to a proper florist”
“This is the second time that I have received a bouquet of flowers from this company. What I received on both occasions was a bunch of half dead flowers with lots of foliage. The displays on the website do NOT in anyway resemble the deliveries which were deposited on my doorstep. What a disgraceful company you are and I notice you do not display Google Reviews on your website. I wonder why!!!!!”
“Nothing like the photo, being very very small in comparison. I've sent them photo evidence and still trying to make excuses.
Very expensive. Bad costumer service. Not helpful. I'm disgusted by the service provided.
Never again.”
“I ordered a bouquet of roses for my wife's 77th birthday and paid the extra to ensure next day delivery. They were delivered at 9.10 pm. Loose petals and floppy heads. Waste of money! Would have been better off buying from a local garage.
First and last time I use eflorist. Very disappointed!”
