I recently had an unfortunate experience with Eflorist regarding a flower delivery. Due to a mistake on my part, the postcode was entered incorrectly. Despite providing my phone number and email for any potential issues, I wasn't contacted when the delivery couldn't be completed. When I reached out to customer service, I spoke with Peter, who simply reiterated the terms and conditions, offering no assistance or empathy to rectify the situation. My request for understanding and support was met with indifference, as I was merely informed of my error without any attempt to provide a solution. Furthermore, I questioned why the delivery driver did not reach out to me upon encountering the address issue, as expected when contact information is provided. Bart’s response was equally unhelpful, stating that they could not assist with this matter. This left me wondering who can, if not the customer service team. Overall, my experience with Eflorist was disappointing, highlighting a lack of customer care and problem-solving. I would advise potential customers to consider other options, as my interactions with this company have been far from satisfactory.