“I recently had an unfortunate experience with Eflorist regarding a flower delivery. Due to a mistake on my part, the postcode was entered incorrectly. Despite providing my phone number and email for any potential issues, I wasn't contacted when the delivery couldn't be completed.
When I reached out to customer service, I spoke with Peter, who simply reiterated the terms and conditions, offering no assistance or empathy to rectify the situation. My request for understanding and support was met with indifference, as I was merely informed of my error without any attempt to provide a solution.
Furthermore, I questioned why the delivery driver did not reach out to me upon encountering the address issue, as expected when contact information is provided. Bart’s response was equally unhelpful, stating that they could not assist with this matter. This left me wondering who can, if not the customer service team.
Overall, my experience with Eflorist was disappointing, highlighting a lack of customer care and problem-solving. I would advise potential customers to consider other options, as my interactions with this company have been far from satisfactory.”
“Ordered premium delivery to ensure next day delivery. No delivery. Customer service take no responsibility and will not accept a cancellation or provide a refund.
Will not use again”
“Used then before, and they were good at delivery and the item matched the images. The second time, there was a bit of an issue with what was received vs displayed. They fixed the problem within 1 day and kept their word. Honestly speaking, this was pretty fantastic customer service. I would use them again. Not everyone gets things right, its how they come back from it, is what sets them apart.”
“Extremely Disappointed, would give negative Stars if I Could!
I ordered a birthday bouquet for my best friend in the UK, and the experience was just awful. The flowers arrived late, and to make matters worse, they were wilted and far from fresh. This was such a disappointment, especially considering how expensive the service is. I understand they use local florists, but that’s no excuse—there should be quality control. For the price, I expected so much better.”
“Would never use again. Customer service is only by email absolutely appalling. I ordered scented peonies for my daughters wedding anniversary and she received a mixed bunch of flowers..I have emailed Eflorist numerous times asking for a refund and explanation but can only assume they are illiterate as their replies do not answer my complaint…Still trying to get compensation…..”
“Would never use again. Customer service is only by email absolutely appalling. I ordered scented peonies for my daughters wedding anniversary and she received a mixed bunch of flowers..I have emailed Eflorist numerous times asking for a refund and explanation but can only assume they are illiterate as their replies do not answer my complaint…Still trying to get compensation…..”
“Booked delivery for a specific date (birthday) & flowers arrived 2 days later in a box - not the experience of sending I bouquet to a loved-one I was expecting
Would NOT recommend to others!”
“After spending £54 on a bouquet of flowers for a family member I was disgusted with what was delivered. Nothing like the photo. The company is condescending at best. As far as I am concerned they a thieves and liars.
I could have gone to a neighbours garden, cut foliage and then bought a handful of flowers from the supermarket, they would have been much nicer and cheaper”
“I would not order from eflorist again The lovely bouquet in the picture was delivered in a flat cardboard box! The recipient, a 94 year old woman who was recently widowed had to struggle to unbox it and arrange the flowers herself - so much for the pleasure of receiving a nice bouquet. When I contacted eFlorist, they point to the fact that it says box delivery on the order screen. It does not appear to say this but when you search, It does, but they have hidden it under Read More which you have to click on to reveal this info. This info should be much clearer, with a pic of the box. They do not do this as they know they would lose orders - hence why I am flagging this here so other know to find a proper local florist who will deliver.”
“I would give no star to this scam florist. Spent £55 on a bouquet that resembled in no way the photo shown on their website.... and they don't care, why should they, they have already got your money. They are shoddy at best”
“Recieved flowers from eflorist. They did not arrive in good condition. 3 days later the flowers are drooping and leaves dying. I would have expected them to last longer than they have! The card was also ripped.”
“Absolutely disgraceful. Flowers were delivered late and arrived in poor condition as they were stored in a box with no water. No customer help, just automatic responses.”
“Do not order from here. They sent 6 flowers for Mother’s Day. What kind of bouquet is that ? Disgusting
They were also meant to be delivered on Mother’s Day, they were delivered a day before which ruined the surprise for my mother.”
“Great you get a million texts and emails updating you on deliveries etc very annoying. Delivered on time just left on door mat outside great. You don’t get anything close to stock photos. For £37 keep it local you know what you’re getting.”
“Didn`t get delivered what I bought at all, the driver that was suppose to delivere said it was attempt deliverd (yodel) but it was not. We did follow the tracking and driver was never in the street.”
